Partner Success Associate

Figure Lending; New York (NY); On-site; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-paid premiums

HSA/FSAs

401(k) and commuter benefits

Paid holidays and PTO

Paid family leave

Education reimbursement

Job summary

Figure is transforming capital markets through blockchain-powered loans and partnerships. We seek a partner success associate to activate ISO/broker relationships and ensure SMB leads flow smoothly through Figure’s funnel.

You will manage the application pipeline, coordinate with partners, and fund deals while educating partners on Figure’s platform and borrower processes. This role emphasizes revenue growth, customer service, and regulatory compliance.

Qualifications

• 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within financial services.
• Strong relationship management and communication skills.
• Experience with CRM & analytics platforms (Salesforce, Tableau).
• Familiarity with lender/funder platforms and processes (lead submission tools).

Responsibilities

• Master Figure’s products and value propositions to SMB partners.
• Build relationships with key partners and serve as primary day-to-day contact.
• Manage pipeline and funding deals with partners.
• Educate partners on Figure’s technology stack and borrower application process.
• Provide program and product feedback to improve SMB go-to-market.

Skills

Revenue ownership

Partner management

CRM analytics

Tools

Salesforce

Tableau

Job description

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

Figure is a leader in the real-estate secured small business (SMB) finance space by enabling business owners to acquire secured funding in the fastest and most cost-efficient manner: tapping their home equity with a Figure HELOC. We are searching for a partner success associate to activate key Independent Sales Organization (ISO) and financing broker relationships.

You will be responsible for ensuring SMB leads seamlessly flow through Figure’s funnel. On a day-to-day basis, this means ensuring ISO/broker partners are able to easily submit financing opportunities to Figure and that small business owners are provided a best-in-class borrower experience.

This is a revenue-generating, originations-focused role – and ideal candidates will have a strong background in partner relationship management, sales, and customer service.

What You’ll Do

• ISO/Broker sales & success:
• Master Figure’s products and our value propositions to SMB partners
• Build strong relationships with key partners while serving as primary day-to-day point of contact
• Manage the application pipeline throughout the day – identifying the highest-potential leads, coordinating with partners, and funding deals
• Address daily inquiries, via email and phone, from ISO/broker/lender partners
• Educate partners on Figure’s partner technology stack and digital borrower application process
• Provide high-value program and product feedback across the Figure organization to consistently improve our SMB go-to-market
• Ensure compliance with regulatory requirements and company policies across all ISO/funder activities
• Support the pipeline development and partner onboarding processes
• Establish and track key internal and external performance indicators (e.g. conversion/approval rates, best practices, etc.)
• Optimize partner performance – including creative testing, payout optimization, and performance analysis
• Contribute to partnership strategy development and market expansion initiatives

What We Look For

• 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within the financial services space
• Understanding of small business finance and broker/ISO dynamics
• Excellent relationship management and communication skills
• Experience with CRM & analytics platforms (i.e., Salesforce, Tableau)
• Experience with lender/funder platforms and processes (e.g. lead submission tools)
• Exposure to the mortgage or secured lending space is a plus
• Startup or scale-up experience with comfort in fast-paced, ambiguous environments is a plus
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.
• Base Compensation Range: $68,000 - $95,000 annually
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

This role is based out of our NYC office and will be on-site 3-5 days per week.

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  Employer-paid life and disability insurance
  11 observed holidays and PTO plan
  Up to 12 weeks of paid family leave
  Continuing education reimbursement

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Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.