Partner Operations Coordinator

Telemetry Today LLC; Redlands, Northern (CA, KY); Hybrid; USD 71,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Life insurance

401(k) with profit-sharing

Paid vacation

Paid holidays

Professional growth opportunities

Job summary

Esri is seeking a Partner Operations Coordinator to support the growth of its Partner Network. You will coordinate partner initiatives, enable resellers, manage lead generation, and help partners discover and showcase their expertise.

Responsibilities include maintaining program policies, creating resources, and collaborating with marketing to drive partner enablement. A collaborative, detail-oriented mindset and 1+ year in operations are expected.

Qualifications

• 1+ years of partner, channel, or sales operations experience.
• Ability to learn high-level technical concepts and build internal/external relationships.
• Strong reporting, analysis and data-driven recommendations.
• Proficiency with Microsoft Office and collaborative tools.

Responsibilities

• Drive results for the Partner Program and guide partners in using Esri’s Partner Community.
• Provide operational support and maintain documentation for partner engagement.
• Collaborate with marketing and internal teams to enable partner campaigns and respond to inquiries.

Skills

Microsoft Office

Analytical mindset

Relationship building

Communication skills

Time management

Writing skills

Team collaboration

Proactive

Education

Bachelor’s degree in business, geography, GIS or related field

Master’s degree in business, geography, GIS or related field

Tools

SharePoint

Salesforce

Job description

Esri’s Partners & Alliances team is expanding by adding a Partner Operations Coordinator to support the growth of the Esri Partner Network (EPN). In this position you will support by providing daily coordination of efforts related to key partner initiatives, such as, partner reselling, lead generation, specialties and Esri’s online Partner Community. This work helps partners be discovered and sell their offerings, distinguish their areas of expertise, and collaborate with Esri and other partners. A high level of collaboration among a variety of Esri teams is a key to success in this position. It also requires strong problem-solving skills and attention to detail, positive professional attitude and the ability to work in a dynamic and sometimes virtual team environment.

Responsibilities

• Drive Results for the Partner Program. Serve as a resource for internal and external stakeholders on partner benefits and enablement. Guide partners in leveraging Esri’s Partner Community and digital tools for growth. Support adoption of the partner program by collaborating with partners, distributors, and internal teams.
• Operational Support and Documentation. Assist in implementing and optimizing partner program policies and workflows. Maintain accurate documentation to support partner engagement and internal operations. Develop resources and collateral based on best practices.
• Communicate and Collaborate. Work with marketing and communication teams to support partner enablement campaigns. Respond to partner inquiries through various channels, ensuring timely resolution. Share partner feedback and insights to enhance internal collaboration.

Requirements

• 1+ years of partner, channel, or sales operations experience
• An appreciation for technology and willingness to learn high-level technical concepts
• Ability to develop productive, strong relationships with internal teams and partners to meet targeted objectives
• An analytical mindset with the ability to create reports, interpret results, and make recommendations on approach and courses of action
• Proficiency with Microsoft office products
• Strong communication, collaboration, organizational, time management, presentation, and writing skills
• Proactive, self-motivated, agile, and team-oriented
• Bachelor’s degree in business, geography, GIS or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Master's degree in business, geography, GIS or related field
• Experience with collaboration tools such as SharePoint, Salesforce and/or other business management/reporting systems
• General understanding of Esri products and services or other GIS technology
• Experience preparing, reviewing and presenting work plans, work flows, business metrics and reports

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$70,720 — $114,400 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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