Partner Experience Specialist (US)

United States Digital Space LLC; San Mateo (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

the company is seeking a Partner Experience Specialist in San Mateo, CA to join the Sales Strategy and Operations team. You will manage the first-mile onboarding for reseller partners, align them with our sales motion, and enable them to delight customers.

You will be the primary contact for partners in their first 6–12 months, lead enablement sessions, evaluate applications with sales and channel leaders, and ensure partners meet expectations.

Qualifications

• Relationship-driven profile with ability to influence without direct authority.
• Excellent communication skills and ability to conduct effective trainings, virtual or in-person.
• Familiarity with CRM workflows and sales processes.
• Strong data-driven decision making and forecasting abilities.

Responsibilities

• Be the company’s point of contact for prospective reseller partners.
• Respond to inquiries regarding becoming a the company partner.
• Hold regular batch info sessions.
• Identify best-fit partnership opportunities for the company through inbound applications.
• Qualify partner applications and validate responses.
• Evaluate and decide on partner applications in collaboration with sales and channel leaders.
• Complete partner documentation requirements.
• Develop and conduct foundational partner enablement sessions.
• Co-develop the curriculum to set-up new partners for success.
• Build assets to effectively enable our new partners.
• Conduct enablement sessions.
• Enforce partnership agreements.
• Keep partners accountable to their commitments to the partnership.
• Coach, unblock and support new partners.
• Address Partner Questions, especially for our long tail of partnerships.

Skills

Relationship-Driven

Engaging Communicator

Sales-Aligned

Analytical Mindset

Salesforce

Education

Bachelor’s degree

Tools

Salesforce

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

the company is looking for a Partner Experience Specialist to join our newly formed Partner ExperienceTeam. This role is a critical "first mile" of the the company reseller partner journey. Sitting within the Sales Strategy and Operations (SOPS) organization, this is a centralized team that evaluates the company’s reseller partner applications and delivers a quality and consistent onboarding experience for our partners in the Americas region.

As a Partner Experience Specialist, you will be the primary point of contact during a partner’s critical first 6-12 months, ensuring they are strategically aligned with the company’s sales motion and technically enabled to delight our customers. This role is built for a relationship-driven professional who excels at influence, data-backed decision-making, and high-impact communication.

What You'll Do

• Be the company’s point of contact for prospective reseller partners
• Respond to inquiries regarding becoming a the company partner
• Hold regular batch info sessions
• Identify best-fit partnership opportunities for the company through inbound applications
• Qualify partner applications and validateresponses
• Evaluate and decide on partner applications, in collaboration with our sales and channel leaders
• Complete partner documentation requirements
• Develop and conduct foundational partner enablement sessions
• Co-develop the curriculum to set-up new partners for success
• Build assets to effectively enable our new partners
• Conduct enablement sessions
• Enforce partnership agreements
• Keep partners accountable to their commitments to the partnership
• Coach, unblock and support new partners
• Address Partner Questions, especially for our long tail of partnerships

What You Bring

• Relationship-Driven: You build trust quickly and can influence partner behavior without direct authority.
• Engaging Communicator: You are a personable leader who excels at teaching processes and running high-energy training sessions.
• Sales-Aligned: You understand the pressure and pace of a high-growth sales environment and can speak the language of our Channel Managers and Sales leaders.
• Analytical Mindset: You are detail-oriented and can spot a high-quality partner versus a "resource drain" based on data and inbound profiles.
• Bachelor’s degree.
• 1–3 years of experience preferred, either in Channel Enablement, Sales Ops, Customer Success, or a high-velocity Sales/Account Management role.
• Proven ability to present to groups and lead training sessions (virtual or in-person).
• Experience working with CRM workflows (preferably Salesforce)
• You bring a strong sense of urgency to your work and take personal ownership of outcomes, consistently finding creative solutions in undefined territory.
• Must be willing and able to work onsite five days per week in San Mateo, CA.

US Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$80,000—$100,000 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

*Your application will be handled in accordance with our *