Partner Experience Specialist

UNAVAILABLE; San Francisco (CA); Hybrid; USD 133,000 - 207,000; Full time

Job summary

DocuSign seeks a senior Partner Experience Specialist to define, evolve, and scale AI-powered partner experiences across the Partner Program. You will identify needs, prototype AI-driven solutions, and collaborate with cross-functional teams to deliver measurable improvements in partner engagement and value realization.

The role emphasizes data-driven decision making, rapid prototyping, and a hands-on approach to building scalable experiences with Agentic AI capabilities.

Qualifications

• 8+ years of related experience.
• Experience designing and improving partner or customer experiences in SaaS.
• Experience using Agentic AI to design AI-powered experiences.
• Experience with AI capabilities like LLMs, AI agents, tool use, orchestration.
• Experience translating complex technology into intuitive experiences.
• Strong cross-functional collaboration and influencing skills.

Responsibilities

• Map and improve end-to-end partner journeys across the Partner Program.
• Conduct structured partner discovery via interviews, feedback, and data.
• Translate insights into prioritized experience improvements and actions.
• Define future-state partner experiences across onboarding, readiness, and value realization.
• Establish experience principles and collaborate with cross-functional teams to scale AI-powered experiences.

Skills

Experience design

Agentic AI design

Data-driven decisions

Cross-functional collaboration

Strategic yet hands-on

Education

Bachelor’s or Master’s in CS/engineering/data science/business

Tools

OpenAI

Anthropic Claude

Google Cloud Agent Builder

Azure AI

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you'll do

The Partner Experience Specialist plays a key role in defining and evolving how partners experience Docusign’s Partner Program. This role identifies partner needs, friction, and opportunities across the end‑to‑end partner journey and designs experiences that make it easier for partners to engage, build capability, take action, and realize value. A key differentiator of this role is the ability to apply Agentic AI and emerging technologies to transform partner experiences at scale. The Specialist will identify high‑value opportunities, rapidly prototype and build AI‑powered experiences and agents, and partner with cross‑functional teams to bring successful experiences to scale. The role combines strong partner and experience design skills with hands‑on Agentic AI capabilities, data‑driven decision making, and a builder mindset. The ideal candidate is equally comfortable understanding a partner journey, analyzing behavioral data, and building an AI‑powered experience to solve a real partner problem.

This position is an individual contributor role reporting to the Director, Partner Experience & Readiness.

Responsibility

• Map and continuously improve end‑to‑end partner journeys across the Partner Program, identifying friction, gaps, and opportunities to simplify the partner experience
• Conduct structured partner discovery through interviews, feedback, behavioral data, and journey analysis to identify unmet needs and experience opportunities
• Translate partner insights, behavioral data, and business priorities into prioritized experience improvements
• Define future‑state partner experiences across program entry, onboarding, readiness, specialization, engagement, benefits, and value realization
• Prioritize experience opportunities based on partner value, business impact, feasibility, and scalability
• Identify opportunities to make partner interactions more intuitive, personalized, connected, and scalable
• Establish experience principles and standards that guide how partners interact with Docusign
• Partner across Programs, Partner Readiness, Operations, DTS, Product, and other cross‑functional teams to create a connected partner experience across touchpoints
• Identify opportunities where Agentic AI can materially improve partner journeys, engagement, productivity, and value realization
• Design and build AI agents, intelligent workflows, and AI‑powered experiences that solve specific partner problems
• Rapidly prototype new experiences, test them with partners and internal users, and iterate based on data and feedback
• Explore emerging AI capabilities and translate them into practical applications for the partner ecosystem
• Develop repeatable patterns and frameworks for incorporating Agentic AI into partner experiences at scale
• Bring an AI‑first mindset to the evolution of the Partner Program and challenge traditional approaches to partner engagement and support
• Connect and optimize partner experiences across key digital and AI‑enabled touchpoints, including Partner Program experiences, co‑sell platforms, AI readiness experiences, and future partner‑facing capabilities
• Identify opportunities to personalize partner experiences based on partner profile, maturity, engagement, capabilities, and goals
• Drive adoption of new partner experiences by ensuring they are intuitive, relevant, connected, and tied to clear partner outcomes
• Identify opportunities to create consistent experiences across partner segments, regions, and journeys while allowing for relevant personalization
• Design experiences that increasingly enable partners to independently discover information, make decisions, and take action
• Define experience and adoption KPIs that measure whether partners are successfully engaging, taking action, and realizing value
• Analyze partner behavior, feedback, and engagement data to identify friction and improvement opportunities
• Establish test‑and‑learn practices to continuously optimize partner experiences and AI‑powered journeys
• Measure AI experience adoption, engagement, task completion, recurring usage, and business impact
• Communicate findings, insights, and recommendations to Partner Program Leadership and cross‑functional stakeholders
• Serve as the connective point between partner needs, experience design, and technical execution
• Collaborate with Product, Engineering, Data, and Partner Operations to move concepts from prototype to scalable experiences
• Influence priorities and roadmaps based on partner needs, data, emerging technology, and business impact
• Establish repeatable methods for designing, testing, launching, and improving partner experiences globally
• Build strong relationships across the organization to accelerate adoption and scale of new partner experiences

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of related experience
• Experience designing and improving customer, partner, user, or digital experiences, ideally within a technology or SaaS environment
• Experience using Agentic AI to design AI‑powered experiences or workflows that solve for the partner experience
• Experience with emerging AI capabilities, including LLMs, AI agents, tool use, retrieval, orchestration, and multi‑step AI workflows
• Experience rapidly prototyping, testing, learning, and iterating
• Experience using data to identify experience opportunities and measure outcomes
• Experience translating complex technology into simple, intuitive experiences for business and non‑technical audiences
• Experience working effectively across technical and business teams with cross‑functional collaboration and influencing skills
• Experience operating strategically while remaining hands‑on and execution‑oriented

Preferred

• Strong communication, storytelling, and presentation skills
• Experience working with partner ecosystems, including SIs, ISVs, MSPs, resellers, or distributors
• Experience with partner journey design, digital product experience, customer experience, UX, product management, or similar disciplines
• Experience applying AI to customer‑oriented or partner‑facing experiences
• Familiarity with Agentic AI platforms and tools such as OpenAI, Anthropic Claude, Google Cloud Agent Builder, Azure AI, or comparable technologies
• Experience taking AI concepts from prototype through adoption and scale
• Experience in enterprise SaaS, cloud, CRM, CLM, or other enterprise technology environments
• Bachelor’s or Master’s degree in computer science, engineering, data science, business, or a related field

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

Washington DC: $132,700.00 - $182,500.00 base salary

Ohio: $111,100.00 - $152,725.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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