(Part-Time) Wine Educator - Firestone

Jay Knows Networking; Los Olivos (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Foley Family Wines & Spirits in California is seeking a Hospitality Center Wine Educator to drive top line sales through hospitality center experiences, phone campaigns and events. You will welcome guests, share the brand story, and guide customers through tasting experiences with a friendly, energetic style.

The role requires at least 21 years old, beginner wine knowledge, and the ability to lift 42 lbs. prior tasting room experience is preferred; training is provided, and weekend availability

Qualifications

• Must be at least 21 years of age.
• Beginner/novice wine knowledge with supervision and training.
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred.
• POS experience preferred.
• Strong hospitality and customer service standards.
• Ability to work Saturdays and Sundays.

Responsibilities

• Greet guests and present wine experiences while sharing the brand story.
• Describe wine club benefits and assist with memberships.
• Handle daily sales and transactions at the tasting room POS.
• Book guest experiences by phone or email and collect billing details.
• Assist with hospitality events and maintain wine and merchandise inventory.
• Prepare tasting experiences and assist with cleanup.

Skills

Wine knowledge

Customer service

Multi-tasking

Tools

POS system

Job description

Description

The History of Foley Family Wines & Spirits

Job Summary

The Hospitality Center Wine Educator position assists with driving top line sales revenue to achieve business goals through hospitality center sales, telephone campaigns and events. This person must be enthusiastic, charismatic, and passionate about wine. People skills and the ability to multi-task are a must along with working with the public and in a team environment. Previous winery tasting room experience is preferred.

Essential Duties And Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences
• Understand the brand story and have the communication skills to convey the story to guests
• Describe the wine club benefits and learn how to convert to memberships
• Support the team in daily duties including but not limited to restocking, cleaning, opening and closing duties
• Accurately handle routine purchase transactions which include operating cash register and accounting of daily sales processes
• Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information
• Assist with hospitality special events as needed
• Acquire and maintain thorough knowledge of winery and wine portfolio
• Prepare cheese plates and other food accompaniments
• Prepare for tasting experience and conduct tasting experience clean-up
• Assist customers with the carry out of purchases to their vehicles when necessary
• Receive and restock wine and/or merchandise as needed

Requirements

Required Knowledge, Skills & Other Abilities

• Must be at least 21 years of age
• Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred
• POS experience preferred
• Commitment to excellence and high standards for hospitality and customer service
• Strong organizational, problem-solving, and analytical skills
• Must have a professional appearance and demeanor
• Ability to work Saturday and Sunday

Education & Experience

• Two years hospitality and/or tasting room experience is preferred

Work Environment

The tasting room is a non-smoking work environment. Employees working in the tasting room are asked to not smoke during a workday or be free from any aroma that may be associated with smoking. No heavily scented perfumes, hand lotions, or hair products are allowed as they can interfere with the tasting of wines. While performing the duties of this job, the employee usually works in the tasting room with moderate noise levels, heavy people traffic, food, wine, and business office machines.

Company Core Values

• Teamwork – Be a Spirited Partner
• Commitment – Crush Every Day
• Quality – Good vs. Grape: It’s All in The Details
• Integrity – It Takes a Community
• Safety – Tend the Vines
• Entrepreneurship – Love the Wine You’re With
• Fun! - Smile! You Have Purple Teeth!