Part-Time Universal Banker (20 Hours), Granada Hills Branch

Citi; Los Angeles (CA); On-site; USD 48,000 - 62,000; Part time

Benefits offered by this job

401(k)

Medical coverage

Paid time off

Vision coverage

Job summary

Citi is seeking an entry-level Universal Banker in Granada Hills, CA, to support customer service and sales activities. This part-time role collaborates with the customer service team to foster customer loyalty and drive sales for individual consumer clients.

The position emphasizes assisting with basic account openings, processing transactions, and resolving service issues while adhering to bank policies and regulatory requirements. Strong communication is essential.

Qualifications

• 1–3 years of relevant experience in banking.
• Previous retail banking experience required.
• Strong written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Process financial transactions per bank policies.
• Refer opportunities to segment partners.
• Create sales opportunities from service transactions.
• Support branch sales/marketing activities.
• Adhere to controls to safeguard assets.
• Escalate and report control issues with transparency.

Skills

Retail banking experience

Communication skills

Education

High School diploma or equivalent

Job description

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The salary range provided in this posting is based on a 40 hour work week.
Job Family Group Consumer Sales
Job Family Branch Sales
Time Type Part time
Primary Location Granada Hills California United States
Primary Location Full Time Salary Range $47,510.00 - $61,990.00
Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.
The hourly rate corresponding to the annual range is $22.84 - $29.80
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date Nov 09, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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