Part-Time Teller - Conshohocken

Firstrust Bank; Harmonville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Firstrust Bank in Harmonville, PA is seeking an on-site Teller to serve walk-in customers, process transactions, and cross-sell Firstrust products. The role emphasizes accuracy, compliance, and customer service excellence.

The ideal candidate has a High School diploma or equivalent and 1–2 years of relevant experience, with strong interpersonal and math skills. Training, growth opportunities, and a supportive team environment are provided.

Qualifications

• High School diploma or equivalent.
• 1-2 years of job-related experience.
• Cash handling and/or customer service experience is a plus.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Ability to navigate multiple software applications and learn banking regulations and compliance standards.
• Detail-oriented with excellent organizational and multitasking abilities.

Responsibilities

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere and delivering exceptional service.
• Provide service to customers and expand the base through consultative sales techniques; perform day-to-day banking transactions.
• Process deposits, withdrawals, loan payments, and account inquiries accurately and in compliance with regulations.
• Handle large sums of cash and maintain assigned limits; assist with cash settlements and leadership support.
• Educate customers on Firstrust Bank products and services to meet financial needs and sales goals.
• Build relationships and offer deposit products or consumer credit options, including NMLS-related activities.
• Identify cross-sell opportunities and contribute to bank growth and customer satisfaction.
• Stay informed on industry trends and product knowledge; participate in training sessions.
• Collaborate with team and other departments to ensure seamless customer experiences.
• Adhere to banking regulations and maintain confidentiality and integrity in all transactions.
• Pursue continuous improvement and assist in achieving team performance goals.
• Resolve customer issues promptly and take ownership of complaints.

Skills

Customer service

Cash handling

Sales cross-selling

Interpersonal communication

Education

High School diploma or equivalent

Job description

Overview

FIRSTRUST BANK recognises the leader in you. As one of the region's foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values – honesty, integrity and accountability.

On-Site Position

Join our team as a Teller and unlock endless opportunities for personal and professional growth. As a Teller, you will be the face of our bank, delivering world-class service and building lasting relationships with our valued customers. The primary function of this role is to be the single point of contact for walk-in customers, fulfilling sales, service and referral needs for a seamless customer experience.

Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions. Duties will include operating a teller terminal; cross-selling Bank products; processing customer and Bank transactions; handling large sums of cash and maintaining assigned limits; cash settlement; additional responsibilities in support of branch leadership and goals as well as other related functions.

At our bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. If you have a passion for helping others, a knack for numbers, and a drive to excel, we want you on our team!

JOB DUTIES AND RESPONSIBILITIES

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere that reflects our commitment to exceptional service, embracing and demonstrating MAGIC of customer service strategies.
• Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and perform all tasks associated with direct handling of funds in day-to-day banking transactions.
• Process transactions efficiently and accurately such as deposits, withdrawals, loan payments, and account inquiries, ensuring accuracy and compliance with banking regulations.
• Handle large sums of cash and maintain assigned limits; cash settlement; provide supervisory support for branch leadership and goals.
• Educate customers on our wide range of banking products and services, helping them make informed decisions that meet their financial needs and sales goals.
• Build strong relationships with customers, understanding their financial situations and offering personalized solutions including opening deposit products and selling consumer credit products with an NMLS License.
• Identify opportunities to cross-sell bank products and services, maximizing customer satisfaction and contributing to the bank's growth.
• Stay up to date with industry trends and product knowledge, attending training sessions and workshops to enhance skills and expertise.
• Collaborate with team members and other departments to ensure seamless integration of services and provide exceptional customer experiences.
• Adhere to banking regulations and compliance standards, maintaining the highest level of integrity and confidentiality in all transactions.
• Embrace a culture of continuous improvement, actively seeking feedback and implementing strategies to enhance operational efficiency and customer satisfaction, and contribute to overall team performance.
• Proactively resolves customer issues with urgency to meet and exceed needs and expectations, taking ownership and accountability of issues and complaints.
• Responsible for sales goals to expand the customer base through consultative sales techniques, building relationships and selling consumer credit products with an NMLS license with understanding of basic features and benefits of Firstrust products and services.
• Reports on teller differences daily.
• Assist Universal Supervisor Teller, verify cash shipments, conduct teller, vault and ATM audits as needed.
• Comply with opening and closing procedures.

PHYSICAL AND SENSORY REQUIREMENTS

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to learn and sell bank products and services; ability to function in a financial institution/branch environment and utilize standard office equipment.
• Outgoing and proactive with strong listening and verbal communication skills.
• Some physical requirements include lifting heavy coin trays and standing or sitting for prolonged periods while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.

POTENTIAL ON-THE-JOB-RISKS

• None identified.

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalent
• 1-2 years of job-related experience
• Basic computer skills necessary
• Cash handling and/or customer service experience is a plus
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to navigate multiple software applications.
• Ability to learn banking regulations and compliance standards.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Excellent judgment, decision-making and problem-solving skills.
• Ability to maintain confidentiality, use tact and diplomacy.
• Positive attitude with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Firstrust Bank is an Equal Opportunity Employer.

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department [e-mail]. Include your full name, best way to reach you, and the accommodation needed to assist with the application process. Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.

Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: [e-mail] or 215-728-8265.