Part-Time Teller (20 Hours), Sunset Irving Branch

Citigroup Inc.; San Francisco (CA); On-site; USD 42,000 - 52,000; Part time

Job summary

Citigroup Inc. in San Francisco is seeking an entry-level Teller to support branch operations and deliver client-facing services. You will handle cash transactions, assist customers, and promote bank products to help the branch achieve revenue goals.

The role emphasizes accuracy, regulatory compliance, and a high standard of customer service. Working a Good Faith schedule Monday to Friday 12pm–4pm, this part-time position offers exposure to Citi's branch network and growth opportunities.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform accurate banking transactions and manage branch cash deposits and vault cash.
• Identify referral opportunities based on clients' financial goals.
• Educate clients on Citi's digital and self-service options.
• Adhere to bank policies, operational controls, and regulatory procedures to safeguard assets.
• Address client needs and escalate issues as needed.
• Maintain knowledge of client accounts and Citi products.
• Deliver exceptional client experience as measured by metrics.
• Assess risk in decisions and uphold Citi's reputation and compliance.

Skills

Sales and customer service experience

Money handling experience

Problem solving

Effective communication

Teamwork

Education

High School diploma or equivalent

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Good Faith schedule- subject to change based on business needs:

Monday - Friday 12pm- 4pm

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Part time

Primary Location:

San Francisco California United States

Primary Location Full Time Salary Range:

$41,600.00 - $51,960.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$20.00 - $24.98

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Anticipated Posting Close Date:

Aug 25, 2026