Part-Time Teller (20 Hours), Covina Branch

Citi; Covina (CA); On-site; USD 42,000 - 49,000; Part time

Job summary

Citi is hiring an entry-level Teller in Covina, CA. You will be the first point of contact for clients, handling transactions with accuracy and delivering exceptional service while promoting Citi's digital and self-service options.

Qualifications include high school diploma and preferred money handling experience. This part-time position emphasizes teamwork, regulatory compliance, and revenue-supportive client interactions.

Qualifications

• Entry-level teller role focusing on delivering high-quality customer service.
• Money handling experience and basic transaction processing.
• Identify referral opportunities based on client goals and educate on digital banking options.
• Strong communication and problem-solving skills; able to work well in a team.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform banking transactions and manage cash supply, deposits, and vault cash.
• Identify referral opportunities for Citi products and services based on client needs.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to bank policies and regulatory procedures to ensure safety of assets.
• Address client needs and escalate issues as needed to maintain service quality.
• Maintain knowledge of client accounts and Citi's products and services.

Skills

Customer service

Cash handling

Sales experience

Problem solving

Team player

Education

High School diploma or equivalent

Job description

• Previous relevant experience preferred

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided in this posting is based on a 40 hour work week.

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Part time

Primary Location:

Covina California United States

Primary Location Full Time Salary Range:

$41,600.00 - $49,360.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$20.00 - $23.73

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.