Part Time Teller

PNC; Waterford Charter Township (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical/prescription drug coverage (HS

Dental and vision options

Employee life insurance

401(k) with match, pension and stock

Back-up child/elder care

Adoption, surrogacy, and doula reimb.

Educational assistance, including some

Job summary

PNC in Waterford, MI is seeking a Part-Time Teller to deliver a welcoming customer experience, process a variety of interactions, and educate customers on available financial options using branch tools and technology.

Based at the Huron Street Branch, you will support daily operations, maintain compliance, and identify referral opportunities for banking solutions while helping customers manage their finances.

Qualifications

• Customer service experience preferred for handling diverse interactions.
• Ability to educate customers on financial options and branch services.
• Comfort using digital tools to assist customers and process transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and transactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through conversations, making referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position products.
• Educates customers on options for managing financial transactions with technology.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations are completed accurately.

Skills

Customer Service

Banking

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Part Time Teller within PNC's Retail Banking organization, you will be based in Waterford, MI in the Huron Street Branch.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride...

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team Watch this video.

Qualifications

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee life insurance
• 401(k) with PNC match, pension and stock purchase plans
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• parental leave
• up to 11 paid holidays each year
• 7 occasional absence days each year, unless otherwise required by law.
• Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.