Part Time Teller

PNC; Mount Pleasant (Westmoreland County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Pension and stock purchase plans

Backup child/elder care

Educational assistance

Wellness program

Paid time off including holidays

Job summary

PNC is seeking a Part Time Teller in Mount Pleasant, PA, to deliver a helpful customer experience and support financial wellbeing. You will handle a variety of customer interactions, educate on PNC products, and identify opportunities to refer customers to branch staff.

Join a culture that values in-office collaboration and balance, with emphasis on accurate operations, risk awareness, and superior service. A no-degree path is considered with relevant experience in banking or customer service.

Qualifications

• No university degree required; flexible combination of education and experience considered.
• Prior experience in banking or retail servicing is beneficial.
• Strong communication and problem-solving skills.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities during customer interactions and refers accordingly.
• Identifies opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on managing transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and maintains efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Part Time Teller within PNC's retail organization, you will be based in Mount Pleasant, PA.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to solve customer's problems.

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• employee life insurance
• 401(k) with PNC match, pension and stock purchase plans
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave; up to 11 paid holidays each year; 7 occasional absence days each year, unless otherwise required by law. Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] . Please include "accommodation request" in the s