Part Time Teller

Citizens; Fairhaven (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Career growth

Comprehensive benefits

Job summary

Citizens Bank is seeking a Teller to welcome customers in the lobby, guide using our mobile app and ATMs, and deliver personalized advice to help customers meet financial goals. You’ll connect clients withBankers for complex needs while adhering to cash handling policies and regulatory requirements.

The role emphasizes customer-centric service, collaboration with branch teams, and the use of digital tools to support business objectives.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask questions and identify customer needs to build long-term relationships.
• Ability to solve problems and provide solutions.
• Customer-centric mindset delivering exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours including weekends and evenings.
• Must complete a video interview assessment after applying, with prep guidelines provided.

Responsibilities

• Greet customers in lobby environments and assist with in-branch needs.
• Demonstrate how to use Citizens mobile app and ATMs to complete transactions.
• Provide personalized advice and solutions to help customers achieve financial goals, and connect them to Bankers for next steps.
• Educate customers on Citizens products and benefits while ensuring compliance with policies and cash handling procedures.

Skills

Customer service

Cash handling

Sales & referrals

Communication

Digital literacy

Education

High School diploma or GED

Job description

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 20
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible workarrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paidtime-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.