Part Time Teller

PNC; Cedar Knolls (NJ); On-site; USD 24,796 - 39,950; Part time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with company match

Paid time off

Job summary

PNC in Cedar Knolls, NJ is hiring a Part Time Customer Service Associate to deliver a distinctive experience and improve customers’ financial wellbeing while growing share of wallet.

You will educate customers on options, identify banking opportunities during interactions, and refer to branch staff as appropriate, while supporting daily teller operations and maintaining accuracy.

Qualifications

• Customer service experience is beneficial but not required.
• Ability to identify opportunities and refer customers to branch staff.
• Comfort with using banking technology and processes.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Banking Knowledge

Sales Awareness

Communication Skills

Education

High School Diploma or GED

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part Time within PNC’s Central Jersey retail organization, you will be based in Cedar Knolls, New Jersey.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Candidate Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Requirements

• High school diploma, GED, or equivalent; prior experience not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience may be considered.
• No degree required.
• No required certification or license.

Pay Transparency

Base Salary: $17.31 – $28.85 per hour. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible.

Benefits

PNC offers medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee life insurance; 401(k) with PNC match, pension and stock purchase plans; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; a robust wellness program. Paid time off: up to 11 paid holidays, 7 occasional absence days, part‑time vacation accrual based on hours worked.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, contact [e-mail] or call 877‑968‑7762. All information provided will be kept confidential and used only as required to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.