Part Time Team Member

Ponyexpressstores; Sloan Township (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Pony Express is seeking a front-line retail associate in Sloan Township to welcome customers, answer questions, and help locate items while operating scanners, scales, and the cash register.

You will balance the cash drawer, process payments, issue receipts, handle refunds or exchanges, and verify ages for tobacco/alcohol sales when needed. Maintain a clean, well-stocked store and provide recommendations.

Qualifications

• High school diploma or equivalent preferred.
• Six months to one year experience in a related area preferred.
• Strong communication and customer service skills.

Responsibilities

• Welcomes customers, answers questions, and helps locate items.
• Operates cash register and scanners, processes payments, and provides receipts.
• Verifies age for tobacco/alcohol sales when required.
• Maintains store cleanliness and restocks shelves.
• Handles refunds and exchanges and resolves customer complaints.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Cash register

Scanners

Scales

Job description

Summary

Pony Express/Heritage Express/Sweetwater Café opened for business in 1996 with the first location in Winnebago, Nebraska. We have since grown to include eight locations in both Iowa and Nebraska. Although the fuel and convenience store concept is the same throughout our locations, each branch offers slightly different amenities.

The Pony Express parent company, Ho-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska. Headquartered in Winnebago, Nebraska, Ho-Chunk, Inc. has grown from one employee to over 1,000 employees with operations in 16 states and eight foreign countries.

Summary

Welcomes customers, answers their questions, helps them locate items, and provides advice or recommendations. Operates scanners, scales, cash registers, and other electronics. Balances the cash register and generates reports for credit and debit sales. Accepts payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolves complaints. Bags or wraps purchases to ensure safe transport. Follows all store procedures regarding coupons, gift cards, or the purchase of specific items. Maintains a clean workspace. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals. May be responsible for checking materials and supplies and reporting when stock is low.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for verifying the ID of any person under the age of thirty (30) years old, prior to any tobacco and/or alcohol sales.


• Able to operate cash register with accuracy and efficiency.


• Ability to successfully complete Class C Certification and know what to do in case of fuel spills at your location


• Responsible for the selling of gasoline, cigarettes, beverages, food and other miscellaneous items.


• Provides excellent customer service to patrons within the store.


• Receives cash or checks or completes credit-card charge transactions.


• Counts money to verify amounts and issues receipts for funds received and counts back correct change with accuracy.


• Responsible for store cleanliness and maintains store appearance and product representation to company standards.


• Ensures customer’s needs are met, resolve complaints, and customer service is the focus of each employee.


• Receives cash or checks or completes credit card transactions per operating policy.


• Responsible for restocking shelves and coolers.


• Responsible for the upkeep and cleanliness of the store during working shift.

Competencies

• Customer/Client Focus


• Communication Proficiency


• Organizational Skills


• Ethical Conduct

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

% (0, 25, 50, 75, 100)

LIFTING

60

STANDING

100

CONTINUOUS MOVEMENT

100

RAPID MOVEMENT

25

WALKING

100

CLIMBING

5

STOOPING

50

CRAWLING

0

SENSORY/COMMUNICATION DEMANDS

% (0, 25, 50, 75, 100)

VISION

100

HEARING

100

SPEAKING

100

JUDGEMENT

100

ACADEMIC DEMANDS

% (0, 25, 50, 75, 100)

READING

100

WRITING

75

MATH

100

The employee must frequently lift and/or move items that weigh more than 30-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is not required for this position.

Experience

• Must apply reasonable judgment and understanding to carry out simple one or two step instructions


• Ability to stand for long periods of time, must be able to lift up to 50 pounds of force occasionally


• Strong communication skills, both oral and written


• Reliable transportation and a working telephone


• Must be 18 years of age


• Six months to one-year experience in a related area preferred

Education

High school diploma or Equivalent preferred.

Additional Eligibility Qualifications

None required for this position.

Security Clearance

None required for this position.

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE/M/F/Veteran/Disabled/Sexual Orientation/Gender Identity/Drug Free Employer

SBA 8(a), SDB Certified, HubZone, Buy Indian Certified, Native American Tribally-owned.