Part Time Support Lead

Five Below Inc; Columbus (GA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Support Lead to join our store leadership team in Columbus, GA. You will guide front end operations, ensure fast, friendly checkout, and drive customer satisfaction under the Store Manager on duty. Lead a team, train associates, and model Five Below values to deliver WOW customer experiences.

The role emphasizes coaching, multi-tasking, and maintaining store standards while helping to achieve sales targets and efficient store operations.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floorPacks out merchandise
• Assists front end and queue merchandising
• Assists in driving

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales

Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Support Lead do?

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty.The Support Lead is responsible for all key functions of the store as directed.The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value!

The Five Below Way

• Wow the Customer: Put the customer first and make a difference in people’s lives
• Unleash Passion: Check your ego at the door and do what you say you will do
• Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
• Achieve the Impossible: Set the bar high for self and team and make sure to take risks
• Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales
• Driver/Goal Oriented

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floorPacks out merchandise
• Assists front end and queue merchandising
• Assists in driving

Key Metrics

• Sales
• ADS
• CSAT Scores
• Expense Control

Qualifications

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Equal Opportunity Statement

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

Position Type

Position Type: Hourly Position Starting At: $11.50

Company Overview

Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products loved by the kid and the kid in all of us. We believe life is better when customers are free to let go & have fun in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5 and some extreme-value items priced beyond $5, Five Below makes it easy to say YES! to the newest, coolest stuff across awesome Five Below worlds: Candy, Style, Party, Room, Create, Tech, Sports, and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 1,900 stores in 46 states.