Part-Time Store Team Leader

Goodwill of Central & Southern Indiana; Indiana (PA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

20% employee discount

Daily pay options

Wellness program

Financial education programs

Job summary

Goodwill of Central & Southern Indiana is seeking a part-time Store Team Leader to support store operations at 1548 N. Main St., Rushville, IN 46173. The role involves guiding staff, coaching hourly employees, and ensuring excellent customer service while aligning with Goodwill's mission.

Responsibilities include supervising team members, assisting in recruitment, driving daily sales and donations metrics, and implementing process improvements for efficiency and compliance with policies.

Qualifications

• Staff management and developing hourly employees.
• Coaching and feedback to improve performance.
• Clear communication with customers and team members.
• Strong customer focus and service mindset.
• Familiarity with computers and basic software.
• Ability to drive results and meet goals.
• Uses judgment and ethics to guide decisions.

Responsibilities

• Lead and support store staff to meet operational goals.
• Provide coaching and participate in recruitment for hourly associates.
• Communicate Goodwill's Mission, Vision and Values to customers and staff.
• Track day-to-day sales, donations, and production goals.
• Assist in day-to-day tasks and suggest efficiency improvements.

Skills

Staff management

Coaching

Communication

Customer focus

Technical knowledge

Results oriented

Critical thinking

Ethical

Job description

Position Status: Part-Time

Hourly Rate: $15

Location/Address: 1548 N. Main St. Rushville, IN 46173

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

Staff Management and Development - 30%

• Provides coaching and training to hourly employees on daily tasks.
• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Seeks out opportunities for professional development for both self and other team members.

Operations - 60%

• Completes day-to-day tasks and suggests efficiency improvements.
• Integrates, represents, and communicates Goodwill's Mission, Vision, and Values to internal and external customers at all times.

Financial Management and Reporting - 10%

• Acts as a good steward of resources available at the site including people, time, and money.
• Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)
• Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Technical Knowledge - Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

Preferred Competencies

• Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.
• Can manage frequent exposure to moderate noise and temperature variations.

Benefits

Goodwill offers a competitive package of benefits even for part-time employment that includes:

• Corporate wellness program that includes: an Employee Assistance Program (EAP), health coaching and wellness discounts (Weight Watchers, YMCA, etc.)
• Discount programs for phone carriers (Verizon, AT&T, etc.) and 20% discount off Goodwill retail stores immediately upon hire
• Financial education programs- credit union membership and access to online workshops
• Daily pay options available

Mission and Values

click here (for IN) and here (for IL)

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer

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