Part Time - Spa Receptionist

kalaharijobs; Wisconsin Dells (WI); On-site; USD 31,000 - 46,000; Full time

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a friendly Spa Receptionist to greet guests, book appointments, and support the spa team in delivering exceptional guest experiences.

As part of our leadership-minded team, you’ll manage scheduling, answer questions about services and products, and help maintain a welcoming, organized front desk that sets the tone for every guest visit.

Qualifications

• Exposure to hospitality/salon/spa customer service environment for at least two years.
• Detail-oriented with ability to multi-task in a fast-paced setting.
• Excellent listening, communication and customer service skills.
• Team player who enjoys working with people.
• Be able to stay in a stationary position 80% of the time.
• Flexibility for long hours including nights, weekends and holidays.

Responsibilities

• Open and close spa each day according to standard operating procedures.
• Book, change, and cancel spa appointments in a courteous and efficient manner.
• Understand discount rates, packages, products, and services for guest reservations.
• Maintain a clean, safe, stocked, and organized front desk and spa area.
• Perform other duties as requested by management.

Skills

Hospitality customer service

Detail oriented

Multi-tasking

Communication skills

Team player

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa.

Spa Receptionist

Kalahari Resorts & Conventions is seeking a Spa Receptionist. In this role, you will be in the reception area of the spa. It includes greeting guests, answering phones, assisting with questions regarding spa services and products, booking all appointments, checking the guest into the computer system upon arrival and charging for services performed. As part of our leadership team, you’ll embody our Promise to Lead with Love,guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll serve as the first point of contact, creating a welcoming and professional atmosphere that sets the tone for the guest experience. You’ll support associates by ensuring smooth scheduling, clear communication, and an organized front desk, contributing to overall operational efficiency.

Key Responsibilities

• Properly open and close spa each day according to standard operating procedures.
• Accurately book, change, and cancel spa appointments in a friendly, courteous and efficient manner.
• Ability to understand all discount rates, special packages, products, services, and general info needed to handle guest spa reservation requests on a daily basis.
• Maintain a clean, safe, fully stocked and well-organized work area and assist with overall cleaning duties of the entire spa.
• Perform other duties as requested by management.

What We’re Looking For

• Exposure to hospitality/salon/spa customer service environment for a minimum of two years is preferred.
• Must be detail-oriented, have the ability to multi-task, and work efficiently in a fast-paced environment.
• Must possess excellent listening, communication and customer service skills.
• Must be a team player and enjoy working with people.
• Must be able to remain in a stationary position 80% of the time.
• Flexible long hours are sometimes required; that could include nights, weekends, and holidays.

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.