Part-Time Shipping and Retail Associate

FedEx Office and Print Services; Boston (MA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Pay: $17.00 - $19.98/hr

Job summary

The Part-Time Store Associate at FedEx Office is an entry level, part-time role that operates in FedEx Office's retail stores and focuses on shipping and printing products while delivering a positive customer experience.

You will use consultative skills to identify customer needs, assist with shipping, handle POS transactions, and maintain a safe, clean store while supporting team members in a fast-paced environment.

Qualifications

• High school diploma or equivalent education is required.
• Excellent verbal communication skills are required.
• Excellent written communication skills are required.

Responsibilities

• Assembles parcels and prepares goods for shipping by wrapping items, weighing packages, and affixing labels.
• Demonstrates consultative behaviors in a retail environment to understand each customer's needs.
• Resolves customer problems quickly and to their satisfaction and maintains a safe, clean, and orderly store.
• Assists with processing financial transactions using a Point of Sale terminal, including handling cash and making change.
• Keeps retail printing and shipping equipment stocked and displays merchandise properly.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

This position generally works 18-25 hours per week.

POSITION SUMMARY

The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office's retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

People

• Follows instructions of supervisor and assist other Team Members in performing limited store functions
• Understands and models the Purple Promise to make every FedEx experience outstanding

Service

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent education
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

Pay: $17.00 - $19.98/hr

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can learn about Philadelphia's fair chance hiring law.