Part-Time Shift Leader

Miniso; San Mateo (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in California to support the Store Manager in daily operations, staff training, and delivering exceptional customer service. You will help drive KPIs, manage replenishments, merchandising, cash handling, and store upkeep while promoting the store’s membership program for loyalty.

The role emphasizes teamwork, leadership, and a proactive approach to maintaining store standards and safety, with emphasis on customer engagement and selling through the POS system.

Qualifications

• Strong leadership and customer service skills.
• Experience in retail leadership or as a shift supervisor.
• Proficient with POS systems and cash handling.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates on product knowledge and engagement.
• Support daily store operations including replenishment and merchandising.
• Open/close store and ensure security, safety, and cleanliness.
• Process transactions accurately using POS and handle cash.
• Promote store membership program to build customer loyalty.
• Assist with loss prevention and policy adherence.
• Maintain store appearance and implement visual updates.
• Travel between store locations as needed.

Skills

Leadership

Customer engagement

Conflict resolution

Multitasking

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $18.00 - USD $21.00 /Hr.