Part-Time Shift Leader

MINISO USA; Odessa (TX); On-site; USD 19,286 - 26,174; Full time

Job summary

MINISO USA in Odessa, Texas is seeking a Shift Leader to assist in daily store operations, including training associates and driving sales. This position plays a vital role in maintaining an engaging and compliant store environment while ensuring exceptional customer service.

The ideal candidate will have prior experience as a keyholder or supervisor, strong leadership skills, and the ability to multitask effectively. The role includes managing operational tasks, merchandising, and maintaining a positive atmosphere in alignment with MINISO USA's commitment to customer satisfaction.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.
• Strong leadership and interpersonal skills are crucial.

Responsibilities

• Assist Store Manager with daily operations and staff training.
• Lead by example to drive sales and meet KPI goals.
• Maintain store appearance and ensure compliance with safety protocols.
• Process sales transactions accurately using POS systems.

Skills

Leadership skills

Interpersonal skills

Conflict resolution skills

Multitasking ability

Knowledge of retail operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and elevate issues to the Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict‑resolution skills.
• Ability to multitask and maintain composure in a fast‑paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $14.00 - USD $19.00 /Hr.