Part-Time Shift Leader

MINISO USA; Naples (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

MINISO USA in Naples, FL is seeking a Shift Leader to assist the Store Manager in daily operations and deliver exceptional customer service. You will train associates, manage merchandising, and handle cash and opening/closing duties while driving KPIs and promoting the store’s membership program.

The role emphasizes leadership under pressure, strong product knowledge, and active engagement with customers to sustain a high-energy, fun shopping experience for LIFE IS FOR FUN at MINISO USA.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure recovery and cleanliness, and comply with safety procedures.
• Resolve customer concerns professionally and escalate issues to the Store Manager as needed.
• Support Loss Prevention efforts and adherence to all policies.
• Maintain a professional attitude and enthusiasm aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems and participate in promotions.

Skills

Leadership

Customer service

POS systems

Cash handling

Merchandising

Training

Education

High school diploma

Associate degree preferred

Tools

Point-of-Sale (POS) Systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and escape issues to Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $15.00 - USD $18.00 /Hr.