Part-Time Shift Leader

Minis; Mission Viejo (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Training and development

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, staff training, and delivering exceptional customer service. This role drives KPIs, upholds store standards, and oversees tasks from cash handling to merchandising, while actively promoting the store's membership program to build customer loyalty.

In a fast-paced retail environment, you will lead by example, train associates, manage POS transactions, and participate in promotions.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Retail experience is preferred but not required.

Responsibilities

• Lead by example to drive sales and KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations: replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance and stock levels; implement visual updates.
• Open/close the store; ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adherence to policies.
• Process sales transactions accurately at the POS.
• Participate in store promotions and events to meet business objectives.

Skills

Leadership

Customer service

Multitasking

Cash handling

Visual merchandising

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store's membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $18.00 - USD $21.00 /Hr.