Part Time Shelter Coordinator/Floater

Volunteers-of-America; Denver (CO); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

Pension Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

EAP / Work-Life

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking a Shelter Coordinator to provide rotating 30-minute break coverage across Denver Metro Area shelters. The role manages facilities during coverage, supporting housing stability and safety for participants within multiple programs, including Safe Haven and family shelter services.

Responsibilities include documenting interactions, coordinating with staff, and upholding ethical standards.

Qualifications

• Good written, oral, and interpersonal communication skills.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Good organizational and planning skills; works well as part of a team and independently.
• Knowledge of Service Point database.

Responsibilities

• Ensure participants' voices are heard and incorporated into programming.
• Maintain knowledge of program requirements, referrals, support services and best practices.
• Document all participant interactions and required eligibility information.
• Maintain safety and welfare of participants and the facility; de-escalate conflicts when needed.
• Assist in volunteer training and supervision; ensure proper tracking and indemnity forms.

Skills

Written and verbal communication

Time management

Organizational skills

Teamwork / independence

Microsoft Office

Education

Associates degree in related area

Tools

Service Point

Job description

Description

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

** The Shelter Coordinator position provides “rotating 30 minutes of break time coverage” to the Shelter program staff in the Denver Metro Area Shelters. This is a rotating position where the Shelter Coordinator will travel to assigned sites to relieve staff for their 30-minute break. The Shelter Coordinator position is responsible for managing the facility (in the time they are covering). The programs under Shelter purview serve multiple populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a family shelter, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with other staff in the delivery of appropriate housing stability and support services for individuals and families experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of program participants, and maintaining the cleanliness of the facility. Further, the Shelter Coordinator will have a basic understanding of mental health services and may have the opportunity to develop in specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).

Essential Duties and Responsibilities

• Ensures that the program participants’ voices are heard, and when appropriate the participants ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs professional duties by maintaining confidentiality of all information and participating effectively within and across teams.
• Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.
• Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.
• Maintains regular front desk duties that include answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to the shift being covered.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

Ability to be single staffed while in the facility while having the responsibility for the safety of program participants.

Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.

Some lifting is required but should rarely exceed 50lbs.

Position Type and Expected Hours of Work

This is a permanent - part time position

While Shelter Support Coordinators are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.

All Shelter staff are considered “essential staff,” requiring to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR.

All Shelter Support Coordinator staff must utilize the on-call protocol if unable to fulfill a shift.

Shift available:

Monday, Tuesday, Wednesday, Thursday 12am-4am

Locations: Job is at all locations

601 S. Irving Street, Denver 80219

1247 Santa Fe Drive, Denver 80204

8405 E Colfax Ave, Denver 80220

Salary Range: 19.29-20.00/hr

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

Models VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

Utilization of VOAC’s database Service Point.

Ensures equitable and inclusive services.

Ensures that program participants have an active voice in programming.

Minimum Qualifications of Position

• Associates degree in a related area or the equivalent experience in human services.
• One-year direct human service experience (on top of degree or human services experience equivalency).
• Good organizational and planning skills; works well as part of a team and independently.
• Complete program credentialing process, to include criminal and civil background checks within 30 days of hire and fingerprinting.
• Willing to obtain first aid, automated external defibrillator (AED) and cardiopulmonary resuscitation certifications and Narcan utilization training.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

Preferred Qualifications of Position

Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience and/or shelter experience and/or milieu management.

Crisis intervention skills.

Knowledge and Skills

Good written, oral, and interpersonal communication skills.

High level of competency working with Microsoft Office suite and cloud-based applications.

Strong time-management and prioritization skills.

Experience working both independently and, in a team-oriented, collaborative environment.

Strong organizational skills.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.