Part-Time Server

HEI Hotels; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Paid vacation and holidays

Life insurance options

401(k) with matching

Employee discounts

Job summary

HEI Hotels and Resorts is seeking a friendly, customer-focused server to provide exceptional service to guests at Kimpton Sylvan Hotel in Atlanta. You will greet guests, explain specials, take and relay orders, and ensure accurate billing while maintaining a clean, well-prepared station.

You will work with a courteous team to deliver beverages, desserts, and promotions, comply with alcohol-service policies, and contribute to a welcoming guest experience in a fast-paced setting.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to pitch-in and help co-workers as a team.
• Knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of table settings, service ware and menu items.
• Ability to remember, recite, and promote menu items.
• Ability to transport large trays up to 30 lbs through a crowded room.
• Ability to operate beverage and toast equipment.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials and promotions.
• Record details of the order from guests and repeat to ensure accuracy.
• Input orders into the POS to inform the kitchen of specifics.
• Retrieve and deliver orders up to 30 lbs with condiments.
• Abide by state, federal and corporate alcohol-service requirements.
• Replenish beverages and monitor guest satisfaction.
• Market and serve desserts or specialty coffees as requested.
• Operate POS for pre-check and closing the bill.
• Present the check to the guest promptly.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Service etiquette

Menu item knowledge

Order accuracy

Heavy tray handling

Bev/Toast equipment

Job description

About Us

Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building’s mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning. We’ve brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"—derived from the Latin word "silva," meaning forest. Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can’t wait to welcome you to timeless hospitality, Kimpton Sylvan style. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description. We value U.S. military experience.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, service ware and menu items. Ability to remember, recite and promote the variety of menu items. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. Ability to operate beverage and toast equipment with or without reasonable accommodation. Ability to establish and maintain effective working relationships with associates, customers, and patrons. Ability to operate a keyboard and learn Point of Sale procedures. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

Equal Employment Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Culture

Recognizing that our success starts and ends with our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.