Part-Time Sales & Service Representative (Bank Teller)

First Citizens; Candler (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

First Citizens in North Carolina is seeking a part-time Sales & Service Representative to handle transactions and deliver exceptional customer service in a branch setting. You will educate customers on bank products, identify sales opportunities, and refer them to the appropriate bank partner while maintaining accuracy and compliance.

Candidates should have a High School diploma or GED and at least 6 months of customer service experience.

Qualifications

• High School Diploma or GED and 6 months in customer service.
• Sales or banking experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and refer opportunities.

Responsibilities

• Process transactions and customer service requests.
• Educate customers on bank capabilities, tools and resources.
• Identify and refer sales opportunities to the appropriate bank partner.
• Maintain compliance with regulations, policies and procedures.
• Support branch team goals and collaboration.

Skills

Financial literacy

Retail banking knowledge

Branch banking operations

Communication

Transaction processing

Builds productive relationships

Detail oriented

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch.

Facilitates customer awareness and education of bank capabilities, tools, and resources.

Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

This role is part-time at 30 hours a week. The schedule is as follows: Mon 11-5, Tues 11-3, Wed 11-3, Thurs 8:15-5:15 (1hr lunch), Fri 8:15-5:15 (1hr Lunch)

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Financial literacy
• Knowledge of retail banking products and services
• Branch Banking Operations
• Communication (Written and Verbal)
• Transaction Processing
• Builds Productive Relationships
• Detail oriented

Qualifications:

High School Diploma or GED and experience of 6 months in customer service

Preferred Area of Experience: Sales or banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.