Part-Time Retail Store Associate

Goodwill of Central Iowa; Waukee (IA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Monthly Retail Associate Bonus

Annual merit increase

PTO & retirement + employer match

Job summary

Goodwill of Central Iowa is seeking Retail Store Associates to help accept, sort, and merchandise donated goods, and provide outstanding customer service at our Des Moines area locations.

Part-time roles require flexible schedules including days, evenings, and weekends; starting wage is $15.00/hour with $1 extra for weekend shifts, plus bonuses and merit increases. Join a team that values love, kindness, and respect.

Qualifications

• Excellent customer service skills.
• High school diploma or equivalent.
• Availability to work days, evenings, and weekends.
• Ability to lift up to 40 pounds.
• Be able to pass background checks.
• POS system experience is a plus.

Responsibilities

• Greet, assist, and engage with customers in a courteous manner.
• Receive donations from the public.
• Sort donations and merchandise for the floor.
• Maintain organized and accessible merchandise on the sales floor.
• Practice safe cash handling and balance the cash register as scheduled.
• Carry out cleaning tasks such as sweeping and mopping.
• Operate carts, dollies, pallet jack, or similar equipment.
• Meet daily production goals.
• Other duties as assigned.

Skills

Customer service

Cashier

POS system experience

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Goodwill of Central Iowa is looking for Retail Store Associates to accept, sort, and merchandise donated goods, cashier, and deliver outstanding customer service with our values of love, kindness, and respect.

Hours & Schedules:

• Part-Time (10-29 hours/week) positions available
• No retail holiday season! Shifts are scheduled Monday - Saturday: 8 am - 10 pm and Sunday: 11 am - 6 pm
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.

Pay & Benefits:

• Starting wage of $15.00/hour and an additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly Retail Associate Bonus eligibility based on store production and revenue goals being met!
• Annual merit increase eligibility based on individual job performance.
• Part-Time Retail Store Associates enjoy some benefits too! Click here for PTO & retirement + employer match information!

Successful candidates have:

• Excellent service skills for daily customer interactions
• Prior experience in fast-paced environments is a plus!
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
• Effective communication and basic math skills - point-of-sale (POS) system experience is a plus

Our Retail Store Associates serve as the first point of contact for Goodwill of Central Iowa’s (GCI) retail customers at both the sales floor or at the donation door. This position will provide excellent customer service and respond to customer needs in a timely manner; operate a cash register, select and rotate merchandise, clean and organize fixtures, and merchandise donated goods. Store Clerks will receive, sort and process donated goods from the donation door to the sales floor.

What you'll do here:

• Greet, assist, and engage with customers in a helpful and courteous manner
• Receive donations from the public
• Sort donations, stack and organize sorted merchandise, ensure quality of goods processed meets standards
• Work with supervisors to arrange and rotate items on the sales floor, keep merchandise organized and easily accessible to customers
• Practice safe cash handling and operate the cash register, including calculating and balancing cash register as scheduled
• Carryout general cleaning tasks, such as: sweeping, scrubbing, dusting, and mopping
• Use a dolly, wheeled cart, pallet jack, and possibly riding or walk behind forklift
• Meet daily production goals
• Other duties as assigned

What you’ll need:

• Excellent customer service skills
• A high school diploma or currently attending high school or GED classes, or a minimum of four years of any combination of military service, high school, or related full-time paid employment
• Availability to work days, evenings, and weekends
• Ability to carry, lift, push or pull 40 pounds
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time
• Be at least 16 years of age
• Effective communication and basic math skills
• Must be able to pass a criminal background check and a dependent adult and child abuse background check

Retail Career Development Pathways Could Look Like:

• Retail Shift Leader - Assist with directing, coordinating, & monitoring retail store operations and support employee training.
• Engagement Coordinator - Assist with new employee onboarding, training, and coaching to successfully integrate employees into GCI's work culture, environment, and processes.
• E-Commerce Coordinator - Identifies and processes trending/valuable donations to be sold on E-Commerce platforms & coaches in-store team members to do the same.
• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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