Part-Time Retail Sales Associate (3-6 hours/week + discount!) New Saint Petersburg, Florida, United States

Parallel; Santa Rosa Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Paid parental leave

Flexible work arrangements

Pet Insurance

Tuition Reimbursement

Job summary

Surterra Wellness in Saint Petersburg, Florida seeks a Part-Time Retail Sales Associate. Shifts may be 3 hours, 3–6 hours per week, with a product discount.

We value friendly, knowledgeable staff who help patients and customers feel welcome in our stores. You will be the product and industry expert, delivering exceptional service, explaining therapy goals and product options while maintaining privacy and HIPAA-aligned practices.

Qualifications

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government‑Issued Photo ID.
• Flexible regarding work schedule, including evenings, weekends, and holidays.
• 1 year in Retail or a related industry with customer service focus.
• Able to operate a computer and office equipment.
• Strong communication and organizational skills.
• Ability to manage difficult situations professionally.

Responsibilities

• Provide expert cannabis recommendations and customer service.
• Enter and maintain patient records as needed.
• Process orders with POS accurately.
• Maintain store cleanliness and privacy of patient information.
• Escalate customer conflicts to build loyalty.

Skills

Customer service

Communication

Flexibility

Retail experience

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Computer literacy

Job description

Part-Time Retail Sales Associate (3-6 hours/week + discount!)

Saint Petersburg, Florida, United States

You read that right! We need someone to fill in for a shift or two a week and we will be flexible with your availability! Shifts may only be 3 hours long BUT you will qualify for our product discount (if you are a medical patient, of course!)

IN A NUTSHELL…

Retail Sales Associates take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com .

WHAT YOU WILL BE DOING

• Model best-in‑class service that consistently exceeds our customers’ expectations and builds a long‑term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately escalating customer conflict or complaint, inspiring long‑term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid Government‑Issued Photo ID
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve in a timely and professional manner

Preferred

• Experience in the Cannabis industry

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
• Are self‑motivated; micro‑managing isn’t fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the “traditional” solution isn’t the best one
• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast‑paced retail environment
• Ability to bend in repetitive motion

WHAT YOU GET

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well‑being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well‑being company through the best talent, our values, trusted and recognized brands, science and technology‑based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Live Parallel’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.