Part-Time Retail Sales Associate

Live Parallel; Key West (FL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discount

401k enrollment

Paid time off

Paid parental leave

Pet Insurance

Tuition Reimbursement

Job summary

Surterra Wellness, a Parallel brand, invites you to join our Key West store as a Retail Sales Associate. You will deliver expert cannabis product guidance, manage transactions at the POS, and help ensure a welcoming, compliant shopping environment.

Evenings and weekend availability are required; you will contribute to a fast-paced team focused on exceptional service and customer care while maintaining store standards and privacy compliance.

Qualifications

• Age 21+ required.
• High School diploma or equivalent required.
• Must be flexible for evenings, weekends, and holidays.
• 1 year of retail or customer-service experience.
• Comfort with computers and office equipment.
• Strong attention to detail and multitasking ability.
• Excellent communication and organizational skills.
• Ability to handle difficult situations professionally.
• Proficient in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and build rapport with customers.
• Provide cannabis product recommendations and information.
• Assist with patient intake and paperwork.
• Receive, prepare and complete orders using POS.
• Maintain accurate records and privacy per regulations.
• Maintain store cleanliness and organization.
• Escalate conflicts to protect customer loyalty.
• Support daily store operations.

Skills

Age 21+

HS Diploma

Photo ID

Flexible schedule

Retail experience

Computer literacy

Attention to detail

Communication

Organization

Conflict resolution

MS Office

Education

High School Diploma or equivalent

Tools

POS system

MS Office (Office software)

Job description

Worksite Location

3126 Flagler Ave, Key West, FL 33040

Schedule Requirements

Evenings and weekend availability required.

Inclusion Statement

Everyone is welcome here. Each of us is unique. We believe in inclusiveness and celebrating each person’s individuality, because there is power in bringing people with different points of view and life experiences together. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

In a Nutshell

Retail Sales Associates take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

About the Company

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi‑state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision—pioneering a new paradigm of what well‑being can be for all people, everywhere. For more information, visit www.liveparallel.com.

What You Will Be Doing

• Model best‑in‑class service that consistently exceeds our customers’ expectations and builds a long‑term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point‑of‑sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately elevate customer conflict or complaint, inspiring long‑term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

Experience and Skills You’ll Bring

• Required
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government‑Issued Photo ID
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
• Preferred
  • Experience in the Cannabis industry

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally position self to retrieve product or material in the store throughout the duration of the shift
• NETA(MA) & SURTERRA WELLNESS (FL) MARKET DRIVING ROLES ONLY
• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast‑paced retail environment
• Ability to bend in repetitive motion

YOU WILL BE SUCCESSFUL IF YOU...

• Are self‑motivated; micro‑managing isn’t fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn’t the best one

What You Get

• Employee discount
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• 4 01k enrollment
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well‑being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well‑being company through the best talent, our values, trusted and recognized brands, science and technology‑based i