Part-Time Retail Floor Lead & Customer Experience

EssilorLuxottica; Hanover (MD); On-site; USD 18,000 - 25,000; Part time

Job summary

EssilorLuxottica in Hanover, MD seeks a dedicated specialized advisor to support management, drive sales, and lead on the floor. You will engage customers, maintain store presentation, assist with inventory, and help the team exceed targets while delivering an unparalleled customer experience.

This part-time position requires flexibility for evenings, weekends and holidays, with emphasis on teamwork, strong communication, and brand product knowledge.

Qualifications

• At least 1 year of retail experience in a specialized environment.
• Flexible availability including evenings, weekends, and holidays.
• Strong sales experience and ability to achieve top results in individual sales.
• Strong communication, interpersonal, and customer service skills.
• Ability to work in a team and interact effectively with others.
• Good time management and organizational skills.
• Proficiency with computers and cash registers.
• Ability to stand most of the time and lift up to 40 lbs.
• Bilingual proficiency.

Responsibilities

• Act as an ambassador with brand knowledge and up-to-date product information.
• Establish connections and positive relationships with customers.
• Uphold and execute all customer service initiatives.
• Assist with processing, restocking merchandise, and inventory monitoring.
• Assist with floor movement, merchandising, and floor/warehouse cleanliness.
• Organize the warehouse with labeling and logical placement.
• Lead store opening and closing procedures when management is absent.
• Perform other tasks as assigned by management.

Skills

Retail experience

Sales targets

Customer service

Teamwork

Time management

Cash registers

Bilingual

Stand for long periods

Tools

Cash registers

Job description

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At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.

With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more.

Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION The specialized advisor is responsible for supporting the management team by demonstrating superior sales behaviors and leadership on the floor, fostering a positive work environment, and executing processes and operational goals in accordance with company standards and policies. The main role is to assist floor staff in motivating the team to exceed sales targets. The sales manager position is considered a part-time key holder. Everyone plays a crucial role, and the goal of a specialized advisor is to engage and inspire our customers to give their best by offering an uncompromised and unparalleled customer experience.

MAIN TASKS AND RESPONSIBILITIES
• Acts as an ambassador, demonstrating brand knowledge, and keeps up to date with products.
• Establishes strong connections and relationships with customers to maintain positive interactions.
• Upholds and executes all of the company's customer service initiatives.
• Assists with processing, restocking merchandise, and monitoring in-store inventory.
• Assists with floor movement, merchandising, display maintenance, and the cleanliness of the floor and warehouse.
• Organizes the warehouse ensuring labeling, logical placement, organization, and cleanliness are maintained.
• Leads store opening and closing procedures when management is not present.
• Performs any other tasks assigned by a member of the management team.

BASIC QUALIFICATIONS
• At least one year of retail experience in a specialized environment
• Flexible availability, including evenings, weekends, and holidays
• Strong sales experience and a proven ability to achieve top results in individual sales performance
• Strong communication, interpersonal, and customer service skills
• Ability to work in a team and interact effectively with others
• Good time management and organizational skills
• Proficiency in computer use and experience with cash registers
• Ability to stand most of the time or move around on the sales floor or warehouse
• Bilingual
• Ability to move merchandise and lift up to 40 lbs

Pay Range:16.12 -23.49

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.