Part-Time Retail Associate

FIGS, Inc.; New York (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

FIGS, Inc. is seeking a Part-Time Community Hub Associate in New York to blend customer service with back-of-house operations on the sales floor and in the stockroom.

You will engage customers with product knowledge, share the FIGS brand story, handle transactions, and help run in-store events. The role requires lifting, walking long distances, and holiday-season availability.

Qualifications

• Previous retail and/or stockroom experience with a strong focus on customer service.
• Excellent communication and interpersonal skills to engage customers and collaborate with team members.
• Ability to lift 5-50 lbs, unpack and organize inventory, and walk an average of 12,000 steps per shift.
• Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
• Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
• Availability to work on Black Friday (the day after U.S. Thanksgiving) and during the entire holiday season, starting the second week of December through the holidays.

Responsibilities

• Greet and assist customers, offering product knowledge and guidance on FIGS' styles, colors, and sizes to meet their needs.
• Share FIGS' brand story and mission with visitors, fostering a connection with our healthcare-focused community.
• Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives to engage our customer community.
• Organize and maintain the sales floor to reflect FIGS' standards, ensuring products are well-stocked and displayed beautifully.
• Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
• Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.
• Adhere to store safety protocols and support a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Tools

Shopify

POS systems

Job description

FIGS is looking for a 100% awesome, capable, and experienced Part-Time Community Hub Associate. In this role, you'll represent the FIGS brand, blending customer service with back-of-house operations to create a seamless and memorable shopping experience. Reporting to the Store General Manager, you'll work both on the sales floor and in the stockroom - supporting customers, elevating the in-store environment, and living out our mission every day.

What you'll do:

Customer Engagement

• Greet and assist customers, offering product knowledge and guidance on FIGS' styles, colors, and sizes to meet their needs.
• Share FIGS' brand story and mission with visitors, fostering a connection with our healthcare-focused community.
• Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives to engage our customer community.

Sales Support and Inventory Management

• Organize and maintain the sales floor to reflect FIGS' standards, ensuring products are well-stocked and displayed beautifully.
• Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
• Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.

Operations and Safety

• Adhere to store safety protocols and support a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Qualifications

• Previous retail and/or stockroom experience with a strong focus on customer service.
• Excellent communication and interpersonal skills to engage customers and collaborate with team members.
• Ability to lift 5-50 lbs, unpack and organize inventory, and walk an average of 12,000 steps per shift.
• Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
• Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
• Availability to work on Black Friday (the day after U.S. Thanksgiving) and during the entire holiday season, starting the second week of December through the holidays.

Other must haves

• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever changing environment
• Embodies FIGS brand ethos through and through

FIGS Compensation

Pay Range

• This role's hourly rate is between $18 and $20. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.

FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.