Part-Time Retail Associate

Goodwill of Central & Southern Indiana

Lebanon (Lebanon County)

On-site

USD 14,000 - 19,000

Part time

14 days+

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Benefits offered by this job

Discount programs for phone carriers

Daily pay options

Wellness program

Job summary

Goodwill of Central & Southern Indiana is seeking a part-time Retail Associate to support store operations across multiple roles including cashier, textiles/wares producer, donation door attendant, and eCommerce tasks. The position involves processing transactions, sorting donations, stocking shelves, and maintaining a clean sales floor.

Training across duties is provided to adapt to daily store needs. Ideal candidates are reliable, detail-oriented, and customer-focused, able to manage time

Qualifications

Customer focus for customer satisfaction and service excellence.
Teamwork and contributing to team outputs.
Commitment to ethical procedures and confidentiality.
Attention to detail to ensure quality and safety.
Effective time management for tasks and priorities.
Ability to perform physically demanding tasks as required.
Strong communication with customers and colleagues.
Basic math for transactions and inventory.
Analytical thinking to evaluate options and problems.

Responsibilities

Rings up customer orders, balances drawer, and follows cash handling procedures.
Educates customers about Goodwill programs and directs questions to staff.
Maintains neat, clean sales floor and organized backroom space.
Sorts and pockets items by quality, tags, and displays textiles or wares.
Produces items per hour for wares and textiles and tracks production data.
Accepts donations, sorts products, and keeps donation area orderly.
Packs and ships items for ClickGoodwill and maintains eCommerce workflows.
Scans and decides item placement for social merchandising and store budgets.

Skills

Customer Focus

Teamwork

Ethical

Attention to Detail

Time Management

Physical Work

Communication Skills

Mathematical Aptitude

Critical Thinking

Job description

Position Status: Part-Time

Hourly Rate: $12

Location/Address: 2480 N. Lebanon St. Lebanon, IN 46052

Job Summary

The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The titles of the various jobs the Retail Associate may be called upon to learn and work include: Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, and Rack or Cart Runner.

Example Duties and Activities

Cashier:

Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.

Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager.

Maintains cleanliness of the sales floor (purge, size, run racks, and merchandise).

Textiles or Wares Producer:

Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barbs, tags, and hangs textiles or wares. Sort textiles (curating for quality).

Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet.

Occasionally uses a pallet jack and regularly uses a conveyor belt.

Donation Door Attendant:

Accepts donations from customers and maintains a clean and clear donation door.

Quickly and accurately sorts products and distributes them to appropriate areas.

Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything).

Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.

eCommerce Producer:

Develops a keen eye to identify and secure items of value for ClickGoodwill.

Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items.

Properly, efficiently and carefully pack curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget regarding totes shipped per week.

e-Books Producer:

Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store budget.

Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill.

Identifies top sellers and manages a clean, organized, in-store sales-effective display.

Rack and Cart Runner:

Checks each rack/cart to ensure quality and value.

Properly sizes, merchandises, and purges the sales floor.

Maintains a clean and orderly sales floor, puts away carts, and stocks shelves.

Runs one textile rack/wares cart per 15 minutes and updates daily production tracking sheet.

Required Competencies

Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

Time Management - Manages one’s own time and the time of others effectively.

Preferred Competencies

Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.

Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.

Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.