Part Time Relief Manager

Universal Storage Group; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative company that values your life experience! As a Relief Manager, you will play a crucial role in delivering world-class customer service in a fast-paced self-storage environment. Your responsibilities will include greeting customers, assisting them in finding the right storage solutions, maintaining the cleanliness of the facility, and managing records and payments. With a strong emphasis on training and career growth, this opportunity is perfect for those ready to wear many hats and contribute to a thriving team. If you are passionate, approachable, and goal-oriented, this is the role for you!

Benefits

Competitive Pay

Award-Winning Training Programs

Career Growth Opportunities

Qualifications

• Valid Driver’s License is required.
• Must successfully complete background and drug checks.

Responsibilities

• Greet customers and assist with rental unit selection.
• Maintain cleanliness of the facility and units.
• Handle daily bank deposits and record keeping.

Skills

Customer Service

Sales Skills

Marketing Techniques

Record Keeping

Education

High School Diploma or Equivalent

Tools

Computer Software for Record Keeping

Job description

Put your life experience to work for us!

Do you share our CORE Values?

• Whatever It Takes
• Be the Spark!
• Top of Mind, Market & Industry
• Sincere, Approachable & Passionate
• On Target & Goal Oriented
• Honorable With Personal Integrity

Then put them to work for us. Welcome to Wilkes-Barre Storage Units, managed by Universal Storage Group! We are a dynamic, growing, innovative company delivering world-class customer service, offering award-winning training programs, competitive pay, and the opportunity for career growth.

All USG Employees are given a three-phase training program with our Certified Trainers on sales, operations, and our use of world-class marketing techniques to deliver solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager, you will be responsible for:

• Greeting everyone at your facility with a smile and a handshake
• Helping your customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting all payments made the day of receipt
• Tracking and following up on past due accounts
• Record keeping of all customer records; including but not limited to, payments and notes
• Making DAILY bank deposits and posting receipts as instructed
• Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
• Maintaining merchandise for customer purchase
• Cleaning vacant units to rentable condition.
• Ensuring grounds, office, and bathrooms are clean and presentable at all times
• Preparing auction units according to procedure and lien laws as needed
• And more...

Candidate Requirements -

• Valid Driver’s License
• Successfully Complete Background Check
• Successfully Complete Drug Screen
• Attitude and Aptitude Testing

Physical Demands –

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.