Part-time Receptionist

ADP; Galveston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

HomeTown Bank in Galveston, TX is seeking a part-time Lobby Receptionist to greet customers, answer questions, and direct them to the appropriate staff. This role requires professional appearance and strong communication.

Responsibilities include maintaining the lobby, handling calls and mail, performing clerical tasks, and supporting branch staff while upholding the bank's policies and ethics. Spanish language skills are a plus, and weekend rotation may be required.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient in basic computer use.
• Able to maintain composure in stressful situations.

Responsibilities

• Greet customers and direct them to the appropriate bank staff.
• Notify staff when a customer requests to see them.
• Oversee and maintain the lobby area in a clean, organized state.
• Answer customers' questions and provide information on services and policies.
• Answer incoming calls, transfer calls and take messages.
• Handle and distribute mail and prepare outgoing mail.
• Learn HomeTown Bank's Policy and Procedures; perform clerical tasks as needed.
• Be familiar with all products and services and follow ethics guidelines.

Skills

Communication skills

Computer literacy

Attention to detail

Written and verbal communication

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Galveston, Galveston, TX, US

JOB DESCRIPTION: Lobby Receptionist

Summary/Objective

Essential Functions

• Greets and welcomes all customers and directs them to the appropriate bank staff.
• Notifies bank staff when a customer is requesting to see them.
• Oversees and maintains the lobby area, keeping it clean and organized.
• Answers customers’ questions and provides general information on banking services and policies.
• Answers incoming calls, transfers calls and takes messages when necessary.
• Follows up on minor customer issues.
• Processes and distributes incoming mail and prepares outgoing mail for pickup.
• Learn HomeTown Bank’s Policy and Procedures.
• Performs clerical and administrative services for branch staff as needed.
• Be familiar with all products and services.
• Responsible for following the Code of Ethics and for reporting any violations.
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent communication and interpersonal skills.
• Must be able to follow procedures to create a seamless customer experience.
• Must demonstrate a working knowledge of computer use.
• Must maintain composure and professionalism in stressful situations.
• Must be detail oriented and thorough so that required tasks have minimal errors.
• Must have effective written and oral communication skills.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, calculators, typewriters, and scanners.

Physical Demands

This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping, standing, and sitting as necessary. This position requires lifting and moving packages and/or boxes.

Position Type/Expected Hours of Work

This is a part-time position, scheduled at no more than 30 hours per week. Must work Saturday rotation.

Classification

Non-Exempt

Travel

Travel for this position is normally minimal. However, temporary placement at other locations may occur due to meetings, vacations, illnesses, or staff shortages.

Education and Experience

• High school diploma or equivalent.
• Working in a professional clerical environment for 1 year.

Additional Eligibility Qualifications

• Multi-lingual capabilities to include Spanish are a plus.