Part-Time - Pullo Center - Event Staff

The Pennsylvania State University; York (York County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible scheduling

Job summary

A leading educational institution is seeking friendly, dedicated Event Staff to provide excellent customer service at a fast-paced performing arts center. Responsibilities include assisting guests, managing traffic, and performing facility operations during events. Ideal candidates should possess strong problem-solving and communication skills, and the ability to work effectively in a team. This role offers a flexible schedule based on event needs, with shifts including weekdays, evenings, and weekends.

Qualifications

• Reliable and hardworking individuals committed to providing excellent customer service.
• Ability to work as an individual or part of a team.
• Experience in guest relations and facility operations is desirable.

Responsibilities

• Assist with guest relations, including addressing patron questions and concerns.
• Direct traffic and parking during events.
• Scan tickets and manage Lost and Found items.
• Perform cleaning and janitorial tasks before and after events.
• Serve as Door Guard and enforce building policies.

Skills

Customer service skills

Problem-solving skills

Communication skills

Ability to follow direction

Job description

Current Penn State Employee / Student Instructions

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of Remote and Hybrid Work

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Position Specifics

The Pullo Family Performing Arts Center is in search of friendly, dedicated and hard-working persons committed to providing excellent customer service in a fun and often fast-paced environment. We are looking for reliable Event Staff with a positive attitude and a willingness to learn and work as an individual or as part of a team.

Job Duties

Event staff play a key role in the operations of the Pullo Center and its events. Every event is different, with unique needs. Responsibilities may change based on needs for each event but will always include guest relations and facility operations.

Guest Relations

• Assist volunteer ushers with addressing/answering patron questions and concerns, including ADA concerns.
• Direct traffic/parking as guests arrive for events.
• Scan tickets as patrons enter the venue.
• Collect and store Lost and Found items.

Facility Operations

• Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping/vacuuming, trash removal, spot cleaning, maintaining restrooms during events and doing post-event laundry.
• Serve as Door Guard, directing patrons away from unauthorized areas, organizing orderly lines for guests entering the building/theater, and are responsible for knowing and enforcing building policies.

Interested persons should have the ability to follow direction accurately, work quickly and efficiently and follow policies/procedures, as well as possess exceptional problem-solving and communication skills, and the ability to react to a multitude of situations.

Most roles provide a flexible schedule and may include weekdays, evenings, and weekends. Scheduling is event-driven, and no regularly scheduled hours or shifts are available.

Vacancies will remain open and applications will be reviewed as the need warrants.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Is the Law

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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