Key Account Manager – North America Tyvek® Healthcare Packaging
DuPont is seeking a Key Account Manager to support the North America Tyvek® Healthcare Packaging business. This customer‑facing role is responsible for managing and growing strategic customer relationships, primarily with sterile packaging manufacturers serving the healthcare packaging market.
Location: Remote within the United States
Travel: up to 20%
Pay range: $81,900.00 – $128,700.00 Annual
Benefits: DuPont offers a comprehensive pay and benefits package.
Role Overview:
- Strategic Account Management
- Develop and execute comprehensive account plans for strategic customers.
- Build and maintain relationships with commercial, technical, quality, operations, procurement, and executive stakeholders.
- Understand customer strategies, business objectives, decision‑making processes, and growth priorities.
- Create stakeholder maps and engagement plans that support long‑term customer partnerships.
- Coordinate with regional and global teams to ensure alignment and execution across complex customer organizations.
- Growth & Business Development
- Build and maintain a robust pipeline of qualified growth opportunities.
- Identify opportunities to expand Tyvek® adoption across medical device, pharmaceutical, and healthcare packaging applications.
- Develop customer‑specific value propositions that highlight technical, operational, quality, and sustainability benefits.
- Drive opportunity development from initial identification through commercialization and implementation.
- Maintain accurate opportunity tracking, forecasting, and pipeline management through Salesforce and other commercial tools.
- Commercial Execution
- Protect existing business and proactively identify and mitigate competitive threats.
- Lead pricing discussions, contract negotiations, and commercial agreements.
- Apply value‑based selling principles to support profitable growth.
- Manage opportunities through the complete sales cycle, including customer engagement, solution development, forecasting, negotiation, and closure.
- Communicate risks, opportunities, commitments, and account performance effectively to internal stakeholders.
- Cross‑Functional Leadership
- Collaborate closely with Product Management, Marketing, Technical, Quality, Regulatory, Operations, Supply Chain, Customer Service, and Finance teams.
- Align internal and external stakeholders around business objectives and customer priorities.
- Provide market intelligence, customer insights, competitive updates, and emerging industry trends.
- Represent DuPont at industry conferences, customer meetings, and relevant trade events.
Minimum Qualifications
- Bachelor's degree in STEM, Business, Marketing, or a related field.
- Five or more years of experience managing strategic customer accounts in a B2B environment.
- Demonstrated success managing large, complex, or multi‑regional customer relationships.
- Experience developing account plans, managing commercial opportunities, and driving revenue growth.
- Experience leading customer negotiations involving pricing, contracts, commercial agreements, or new product adoption.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Experience working effectively across cross‑functional teams and matrix organizations.
- Experience using CRM systems such as Salesforce to manage pipelines, forecasting, and customer activity.
- Proficiency with Microsoft Excel and PowerPoint.
- Ability to travel approximately 20% within the United States.
Preferred Qualifications
- Experience in healthcare packaging, medical devices, pharmaceuticals, life sciences, materials, or related industries.
- Knowledge of healthcare packaging materials and technologies, including nonwovens, films, coatings, and adhesives.
- Familiarity with healthcare packaging qualification processes, quality systems, and regulatory requirements.
- Experience managing strategic relationships with Sterile Packaging Manufacturers, Medical Device Manufacturers, or Pharmaceutical customers.
- Experience executing value‑based selling and strategic account growth initiatives.
- Proven ability to build executive‑level customer relationships and influence decision‑makers.
- Experience working in highly matrixed global organizations.
- Strong analytical capabilities and experience using data to support commercial decision‑making.
- Experience leading complex cross‑functional projects, customer implementations, or commercialization efforts.
Critical Success Factors
- Strategic account leadership and long‑term customer development.
- Strong business development and growth orientation.
- Customer insight and market awareness.
- Value‑based selling and commercial negotiation skills.
- Effective stakeholder management and influencing capabilities.
- Sound business judgment and financial acumen.
- Strong planning, organization, and execution discipline.
- CRM and forecasting rigor.
- Learning agility and adaptability.
- Excellent written, verbal, and presentation skills.
Why Join DuPont?
DuPont offers an opportunity to lead relationships with critical organizations in the healthcare packaging industry, protecting and growing the Tyvek® Healthcare Packaging business while partnering with customers to deliver innovative solutions and long‑term value. The role is remote, supports a work‑life balance, and provides a comprehensive pay and benefits package.