Part-Time Patient Services Schedule

Paycom; Clarksville (TN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Premier Medical Group in Clarksville, TN seeks a part-time Appointment Scheduling Clerk to greet callers, collect information, and coordinate patient visits with courtesy and professionalism.

Responsibilities include answering calls, scheduling and rescheduling appointments, entering demographics and insurance data, verifying online eligibility, and maintaining HIPAA confidentiality in a fast-paced clinic environment.

Formación

• Minimum education: high school diploma or GED.
• Experience in customer service or medical scheduling preferred.
• Knowledge of medical terminology and HIPAA guidelines.

Responsabilidades

• Answers incoming calls promptly and professionally.
• Schedules, coordinates, and reschedules patient appointments.
• Obtains and enters patient demographic and insurance information.
• Verifies online insurance eligibility.
• Takes messages from patients and providers per protocols.
• Maintains provider schedules to ensure proper appointments.
• Maintains confidentiality and adheres to HIPAA regulations.
• Performs other duties as assigned.

Conocimientos

Customer service

Medical terminology

Communication

Stress management

Relationship building

Clear communication

Situational analysis

Educación

High school diploma or GED

Descripción del empleo

All Employees of Premier Medical Group are required to demonstrate our core values of Integrity, Respect and Compassion throughout their employment with us, placing patients first. Our employees must commit to always acknowledging our patients positively; showing genuine concern for their needs, identifying themselves and how they and others on the team can help, keeping patients informed and offering thanks for choosing and trusting us with their healthcare needs.Expected Part-Time Schedule: Monday/ Tuesday/ Wednesday- 8 am to 2 pm; and rotating every other Weekend (Saturday- 8 am to 2 pm; & Sunday- 1 pm to 5 pm)Job Purpose:Responsible for scheduling appointments and taking messages following established department protocols in a courteous and professional mannerEssential Functions: (Examples of Duties)Answers incoming calls in a prompt and professional manner.Schedules, coordinates, and reschedules patient appointments as needed.Obtains and enters patient demographic and insurance information as required.Verify online insurance eligibility.Takes messages from patients, physicians, hospitals, for emergencies and non-emergencies per established protocols.Reviews, maintains, and updates provider schedules ensuring patients are scheduled properly.Performs other duties as assigned.Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.Job Requirements/Qualifications: (Describe minimum qualifications, preferred or required)Education: High school diploma or GEDExperience: Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Computer experience.Knowledge and Skills: Knowledge of customer service principles and techniques. Knowledge of medical terminology. Skill in communicating effectively with physicians/clinicians about scheduling preferences. Ability to be versatile, dealing with phone calls, in-office patients, staff, and others pleasantly. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency. Ability to analyze situations and respond appropriately.Licenses/Certifications: NoneWorking Conditions: Work is performed in a fast-paced department with frequent interaction with patients, providers, and staff. The position requires frequent computer and telephone use, and the ability to multitask while maintaining accuracy and professionalism. Standard infection control and safety protocols must be followed at all times.Physical Demands: This position requires prolonged sitting and standing with occasional walking. Must have the ability to hear within a normal range and possess sufficient eye-hand coordination and manual dexterity to operate a computer, keyboard, telephone, copier, calculator, and other standard office equipment. Ability to read printed materials and view computer screens for extended periods. The position also requires the ability to communicate effectively and perform repetitive hand and wrist movements associated with data entry and other administrative tasks.