Part Time Patient Services Representative Associate

Optum; Faribault (MN); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is hiring a Part Time Patient Access Representative Associate to serve as the first point of contact for patients, handling registration, benefits verification, and scheduling while delivering compassionate service in a healthcare setting. The role supports Allina Health in providing access to care and cost information with a focus on accurate data collection and excellent customer service.

The position offers a $750 sign-on bonus for external applicants, daytime training hours, and

Qualifications

• 6+ months of customer service experience.
• Proficiency with Microsoft Office.
• Ability to work standard daytime hours Mon–Fri during training.
• Availability for 2–3 day shifts and/or evening shifts.
• Must be 18 years or older.
• Epic experience preferred.

Responsibilities

• Greets and welcomes patients in person, directing them to appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information; obtains signatures.
• Checks in and interviews patients to complete required paperwork, including financial assistance applications.
• Obtains and explains cost information to patients; collects co-pays and informs about financial assistance programs.
• Addresses and resolves claim issues or registration errors; documents resolutions in the EMR.
• Provides customer service for inbound/outbound calls and schedules add-on appointments when needed.

Skills

Customer service

Microsoft Office

Tools

Epic experience

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Patient Services Representative Associate (2379164)

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health.As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

As aPart Time Patient Access Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve.

Primary Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsel patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work 2-3 day shifts (start times vary between 5:30am - 9:30am) and/or evening shifts (start times vary between 2:30-3:00pm) per business need
• Ability to work every 3 rd holiday
• Must be 18 years of age OR older

Preferred Qualifications

• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.