Part Time Patient Registration Customer Service Representative

R1 RCM, Inc.; Austin (TX); On-site; USD 25,000 - 34,000; Part time

Job summary

R1 RCM, Inc. is seeking a Part-Time Patient Registration Representative at Ascension Seton Southwest Hospital. You will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

This role requires registering patients, answering calls, and supporting insurance details while maintaining professionalism in a fast-paced setting. You’ll work PRN with a minimum 48 hours per month and 24 hours on call, joining a mission-driven team focused on patient

Qualifications

• High School Diploma or GED required.
• Pass background check, drug test, and vaccination requirements.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Register patients and check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Assist with insurance details, co-pays, and cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Location:

Ascension Seton Southwest Hospital

Schedule:

Part-time PRN (as needed), minimum 48 hours a month, 24 hours on call

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer service?

At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aCustomer Service Representative - Patient Registrationyou willbe thefirst point of contact for patients, ensuring they receivefast, compassionate, andaccurateaccess to care.

This is more than registration —it’safrontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou’llDo:

• Provideexceptional customer serviceand assist patients and families with the check-in processworking acrossmultiple computer systemsto register patients efficiently
• Answer phones and gatheraccuratepatient informationquicklyin afast-paced environment
• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion
• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhatWe’reLooking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills
• Strong composureand professionalisminafast-paced environment
• Ability tomultitask and prioritize quicklywithhigh attention to detail
• Comfortablewith shifting priorities based on patient needs
• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou’llGain:

• Experience inhealthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunityfor growth within R1
• A team environment focused oninnovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job

Make a Real Difference:

Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:

From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:

You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment:

We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Part Time Patient Registration Representative

Shift Hours:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What You’ll Do

• Serve as thefirst point of contactfor patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Providecalm, compassionate supportto individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment, balancing multiple systems and tasks with confidence
• Learn and applyinsurance and healthcare registration processesthrough comprehensive training
• Collaborate with areliable, supportive teamfocused on your success and long‑term career growth at R1 RCM Inc

If you’re detail –oriented, patient –focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare career.

For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.