Part Time Patient Customer Service Representative (Open)

R1 RCM Holdco Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Customer Service Representative to help patients check into Ascension St. John Medical Center. You will be the first point of contact, answering questions during registration and collecting information with accuracy and empathy.

Ideal candidates are confident multi‑taskers who can quickly learn technology, type efficiently, and remain calm under pressure. Training is provided; previous healthcare experience is welcome but not required.

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience required.

Responsibilities

• Assist patients with hospital registration and check-in processes.
• Answer questions and provide clear information to patients and families.
• Collect and input patient and insurance information accurately and efficiently.
• Handle phone inquiries and multi‑screen data entry in a fast-paced environment.
• Provide compassionate service, addressing fears and concerns of patients.
• Work with clinical staff to support smooth check‑in and patient flow.

Skills

Excellent customer service

Medical experience

Education

High School Diploma or GED

Job description

Location & Hours

Location: Ascension St. John Medical Center Shift Hours: Part Time, PRN as needed

About R1

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Role Overview

As our Customer Service Representative, you’ll work to help our patients check into the hospital.

It’s fast‑paced on occasion and you’ll be the person they rely on to answer questions during registration.

You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi‑tasker who is a quick study with technology and can type and answer phones.

You don’t need to have any previous experience or knowledge in healthcare.

Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries.

We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.

You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

What You Can Expect

Working on computers and answering phones to intake information in a busy environment.

You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check‑ins.

You should feel comfortable working across multiple programs and typing as quickly as patients can talk.

You will work around clinicians interrupting the registration process for emergent clinical care.

Helping people who may be very ill or worried.

We’re not human computers intaking information.

Patients need you to be there for them and listen carefully to ease their anxiety.

You’ll ask follow‑up questions and build rapport in real time.

Fast‑paced work environment, often on your feet assisting patients complete their registration.

While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.

While the data you collect may be predictive, the people you’ll get it from aren’t.

You must work quickly and expect the unexpected.

This is not a casual desk job.

A team you can rely on.

We care about your progress toward career goals.

This is just the first step of your healthcare career at R1 RCM Inc.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Preferred Skills

• Medical experience

Compensation

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits and Culture

• Our associates are given the chance to contribute, think boldly and create meaningful work that means in the communities we serve around the world.
• We go beyond expectations in everything we do.
• Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

Equal Employment Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity.

The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Accessibility

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Privacy Notice

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights

California Consent To learn more, visit: R1RCM.com

About R1

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.

A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.

With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually.

This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value.

To learn more, visit: https://www.r1rcm.com.