Part Time Patient Customer Service Representative

R1-Rc; Indianapolis (IN); On-site; USD 24,000 - 35,000; Full time

Job summary

R1 RCM Inc. in Indianapolis is seeking a Patient Registration Representative to be the first contact for patients, ensuring fast, compassionate access to care. This frontline role influences patient experience, hospital operations, and revenue cycle success.

You will register patients, collect required information, and coordinate with care teams to minimize delays. Training will be provided, and the position offers varied shifts in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Healthcare/front desk experience is a plus.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans and demographics, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow.

Education

High School Diploma or GED

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.Location: Ascension St. Vincent Indianapolis SouthSchedule: Variety of Shifts available with rotating weekends, and holidaysR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.As a Patient Registration Representative, you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care .This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.What You’ll Do:Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficientlyAnswer phones and gather accurate patient information quickly in a fast-paced environmentSupport timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassionBuild trust with patients during moments when they may be ill, anxious, confused, or overwhelmedNavigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicableCollaborate with nurses, physicians, and care teams to ensure smooth patient flowNo healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.What We’re Looking For:Exceptional customer service experience, communication and interpersonal skillsStrong composure and professionalism in a fast-paced environmentAbility to multitask and prioritize quickly with high attention to detailComfortable with shifting priorities based on patient needsExperience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)High School Diploma or GEDAbility to pass background check, drug test, and meet vaccination requirementsWhat You’ll Gain:Experience in healthcare administration & patient accessExposure to revenue cycle, insurance processes, and hospital operationsOpportunity for growth within R1A team environment focused on innovation, collaboration, and patient experienceMeaningful work supporting patients during urgent and emotional momentsWhy You’ll Love This Job:Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. Apply Today!For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook