Part-Time Patient Access Specialist – Registration & Billing Support

St. Charles Health System Inc.; Saint Charles (MO); On-site; USD 2,934,000 - 3,815,000; Part time

Benefits offered by this job

Benefits package (medical, dental, vis

Job summary

St. Charles Health System is seeking a Part-Time Patient Access Representative to register patients for services, review eligibility, collect co-pays and assist with financial counseling as needed.

The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced hospital setting. The position supports the Family Birth Center and offers a benefits package including medical, dental, vision, a 403(b) retirement plan and Earned Time Off.

Qualifications

• Required: High School Diploma or GED.
• Preferred: College courses in medical terminology.
• General/medical office practice experience.
• Required: Previous PC/Windows experience.
• Preferred: One year customer service experience.
• Collection and data entry experience.

Responsibilities

• Demonstrate the ability to multitask, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
• Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
• Ability to work with patients and/or family members who may be experiencing multiple different emotions.
• Excellent Verbal, Written and communication skills.
• Functions as a patient representative during registration/interview process.
• Must demonstrate the ability to select the correct insurance plan, send and review eligibility responses.
• Basic understanding of Medicare and Medicaid requirements.
• Has a clear understanding of how to accurately select the correct patient and accurately assign an encounter number.
• Ability to work in multiple computer programs as required.
• Assists professional staff as requested.
• Assists with special projects as needed.
• Perform other clerical or support duties as needed.
• Collects co-pays and deductibles from patients.
• Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligibility.
• Has a clear understanding of all downtime processes.
• Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
• Attend required meetings, training, and online trainings as assigned.
• Must be able to utilize available resources.
• Supports the vision, mission and values of the organization in all respects.
• Supports VIP Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Skills

Customer service

Data entry

PC/Windows experience

Education

High School Diploma or GED

College courses in medical terminology

Job description

St. Charles Health System is seeking a Part-Time Patient Access Representative to register patients for services, review eligibility, collect co-pays and assist with financial counseling as needed.

The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced hospital setting. The position supports the Family Birth Center and offers a benefits package including medical, dental, vision, a 403(b) retirement plan and Earned Time Off.