Part Time Patient Access Representative Intermediate

Optum; Fridley (MN); On-site; USD 24,796 - 44,083; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Job summary

Optum in Fridley, MN is seeking a Patient Registration Representative to greet patients and assist with the registration process. Candidates should have over 2 years of customer service experience and at least 6 months of revenue cycle experience in healthcare.

The role involves handling patient demographics, insurance verification, and providing financial assistance information. The hourly pay ranges from $18.00 to $32.00, reflecting local market factors. A comprehensive benefits package is included.

Qualifications

• 2+ years of customer service experience in a healthcare or similar setting.
• 6+ months of revenue cycle experience in healthcare.
• Ability to work 1-3 weekdays and alternate weekends.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance info.
• Check in and interview patients.

Skills

Customer service experience

Revenue cycle experience

Microsoft Office proficiency

Tools

Electronic medical records

Epic

Job description

Sign‑On Bonus

$750 sign‑on bonus for external applicants only

Location

550 Osborne Road NE, Fridley MN 55432

Job Summary

Responsible for greeting and welcoming patients in person, providing a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add‑on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co‑pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsels patients with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Required Qualifications

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• 6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 1‑3 weekdays per week, and every other weekend from 10:30am − 7:00pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience with electronic medical records
• Epic Experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight up to 10 lbs. occasionally, up to 2‑5 lbs. frequently

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full‑time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution. All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement

UnitedHealth Group is an equal employment opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug‑Free Workplace

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.