Part Time Patient Access Representative

Optum; Saint Paul (MN); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group is seeking a customer service representative for the Allina Health account in Saint Paul, MN. This role features a night-shift schedule (8-hour shifts) 48 hours bi-weekly, with every other weekend and holiday rotation.

External candidates receive a $750 sign-on bonus and comprehensive benefits. You will greet patients, verify demographics and insurance, handle registrations, explain costs, collect payments, and resolve issues in the EMR while delivering excellent customer

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work an average of 24 hours per week starting at either 8:30pm or 10:30pm per business need.
• Ability to work every other weekend & holidays on a rotating basis.

Responsibilities

• Greets and welcomes patients in person, directing them to appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information.
• Completes required paperwork including financial assistance and information forms.
• Explains cost information, collects co-pays and deductibles, and counsels on financial assistance programs.
• Addresses claim issues or registration errors and documents resolutions in the EMR.
• Registers accounts and manages work queues with available tools.
• Provides customer service for inbound and outbound calls and resolves inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor staff and gather medical record information as needed.
• Supports dynamic healthcare environment with flexibility and patient care focus.

Skills

Customer service

MS Office

Communication

Tools

Epic

Job description

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: United Hospital - Saint Paul, MN

Hours: 48 hours bi-weekly

Schedule: Night shift, 8-hour shifts, variable start times including 8:30 PM or 10:30 PM. Every other weekend. Holiday rotation.

Primary Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work an average of 24 hours per week starting at either 8:30pm or 10:30pm per business need
• Ability to work every other weekend & holidays on a rotating basis
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
• PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED