Part Time Parking Operations Lead

City of Anaheim; Anaheim (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

The City of Anaheim is hiring a Part Time Parking Operations Lead for the Parking Division at the Anaheim Convention Center. This role oversees parking staff and ensures smooth operations, customer service, and accurate fee handling.

It requires leadership, strong communication, and flexibility to work mornings, evenings, weekends, and holidays. Ideal candidates will have 2–3 years of experience with large-volume payments, basic math skills, and proficiency in Excel.

Qualifications

• Experience supervising event staff and managing teams.
• Strong communication skills with the public and staff.
• Ability to handle customer inquiries diplomatically.

Responsibilities

• Oversee parking lot operations, customer service, and fee collection.
• Assist in selection, training and supervision of event staff.
• Create schedules for Parking Lot Captains, Cashiers and Attendants.
• Coordinate with Anaheim Police and event staff to execute parking plans.
• Prepare daily/weekly/monthly cash and related reports.
• Monitor event schedules and respond to issues promptly.
• Address guest complaints and enforce center policies.

Skills

Supervision

Communication

Customer service

Tools

Microsoft Excel

Job description

The Anaheim Convention Center (ACC), owned and operated by the City of Anaheim, reigns as the largest exhibit facility on the West Coast, hosting major, well-attended events such as the Winter NAMM Show, Disney's D23 Expo, VidCon, and more. Originally opened in 1967, the ACC now spans 53 acres with 1.8 million square feet of function space and numerous dynamic features. Our seventh expansion, completed in Fall 2017, added 200,000 square feet of flexible meeting space for our guests.

We are seeking dynamic, customer service-oriented individuals to join our Part Time Parking Operations Lead team within the Parking Division. Under minimal supervision, Part Time Parking Operations Lead serves as the Head Supervisor to Parking Lot Captains, Parking Lot Cashiers, and Parking Lot Attendants. Responsibilities include overseeing parking lot operations, customer service, and the collection and accounting of parking fees.

This is a part-time, year-round position, averaging 20 hours per week. A minimum number of hours is not guaranteed. Availability to work early mornings, evenings, weekends, and holidays may be required.

• Participates in the selection, training, and supervision of event staff; provides input on performance and evaluations; disciplines only up to a counseling session.
• Monitors the receipt of parking fees and the handling of money and electronic payments by the Parking Lot Captains and Parking Lot Cashiers to ensure proper handling and accountability.
• Responsible for accounting for and monitoring large amounts of cash, credit card transactions, and e-payments, including daily cash deposits and credit card reconciliation.
• Create schedules for Parking Lot Captains, Cashiers, and Attendants in a proprietary computerized scheduling system.
• Work with staff of the Anaheim Police Department, Traffic Management Center, Disneyland, and event management staff to execute parking and traffic plans.
• Monitor staff performance in the prevention of unauthorized vehicles entering parking lots without payment during trade shows or conventions, public events, and non-contracted facility areas at any time.
• Prepare reports on a daily, weekly, and monthly basis for a variety of cash and non-cash-related items. Examples: Daily Cashier Summary, Monthly Vault Reconciliation, Car Projections, and Event Summary Reports.
• Stay abreast of the event schedule, including the type of event and attendees.
• Respond to adverse situations quickly, determine the best course of action, and implement any changes needed.
• Respond to guests regarding complaints; ensure customer service needs are met and adhere to the policies and guidelines of the Anaheim Convention Center.
• Perform related duties and responsibilities as required.

Experience

Prior journey-level experience working in parking and supervising events and event personnel. Must have 2–3 years of experience handling large-volume payment transactions, including cash handling and electronic payments. Must be 18 years of age at the time of hire.

Knowledge of

Must possess basic math skills and have working knowledge of Microsoft Office, including Excel.

Ability to

Supervise and lead event employees, communicate orally and deal effectively and diplomatically with the public, supervisors, and fellow employees; stand and walk for extended periods of time, work in inclement weather; availability to permit scheduling during weekdays, weekends, and holidays as assigned.

Environmental Conditions

Due to the nature of work assignments, incumbents work outside in inclement weather and in contact with grease, oil, smoke, fumes, and gases.

Physical Conditions

Due to the nature of work assignments, incumbents stand and walk for extended periods of time.

Supervision Received and Exercised

Work under minimal supervision from the Parking Supervisor who gives general guidance and direction. Performance is reviewed periodically. Provides moderate supervision to Parking Lot Captains, Cashiers, and Attendants.

NOTE

These are event-related positions. While the hours of work are irregular and no minimum number of hours is guaranteed, employees are expected to be available for an average of twenty (20) hours per week. Availability to permit scheduling during weekdays, early mornings, evenings, weekends, and holidays as assigned may be required.

Equal Opportunity Employer