Part-Time Operations Associate

Kohl's; Hooksett (NH); On-site; USD 17,908 - 23,419; Full time

Job summary

Kohl's in Hooksett, NH is seeking an associate to deliver outstanding customer service and support store operations across freight, replenishment and omni-channel fulfillment.

You'll greet customers, stock the floor, and help with products and services while adhering to Kohl's brand standards and safety policies. This role emphasizes teamwork, flexibility, and meeting daily goals, with starting pay of $13.00 per hour.

Qualifications

• Excellent customer service and ability to multi-task
• Strong verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability including days, nights, weekends, and holidays
• Preferred: client facing retail or service industry experience

Responsibilities

• Receive and process product, including unloading truck shipments and omni channel fulfillment
• Replenish the sales floor based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

Skills

Customer service

Communication

Interpersonal skills

No retail experience

Flexible availability

Age 16+

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Starts At: $13.00