Part-Time Online Grocery Shopper — Customer-Focused

The GIANT Company; Temple (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

The GIANT Company is seeking team members to accurately select GIANT Direct orders and provide excellent customer service at our Temple, PA store. You will use designated tools to fulfill online orders, assist customers with pickup, and ensure food safety and sanitation standards are maintained.

This role emphasizes teamwork, flexibility, and adherence to store policies. Training will cover operating equipment and learning store procedures to support a positive customer experience.

Qualifications

• Excellent interpersonal, organizational, communication, and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required.
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.

Responsibilities

• Greet all customers, provide prompt, courteous customer service
• Accurately match all items from the customer's online shopping list
• Shop multiple customer orders simultaneously using designated tools and equipment
• Substitute items for customers if requested
• Assist customers picking up orders at designated parking spots or drive-through
• Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
• Bag or package merchandise according to established company policies and procedures; label and store packaged items in designated area for customer pick up
• Must dress according to company policy, maintains a neat, clean appearance at all time
• Observes and follows all company policies and procedures including safety, food safety, and sanitation practices
• Team focused, willingness to collaborate
• Assists in special projects and performs other functions as assigned

Skills

Interpersonal skills

Customer service

Computer literacy

Authorized to work in the U.S.

Policy & safety understanding

Ergonomic/physical requirements

Attendance

Equipment operation

Tools

POS system

Job description

The GIANT Company is seeking team members to accurately select GIANT Direct orders and provide excellent customer service at our Temple, PA store. You will use designated tools to fulfill online orders, assist customers with pickup, and ensure food safety and sanitation standards are maintained.

This role emphasizes teamwork, flexibility, and adherence to store policies. Training will cover operating equipment and learning store procedures to support a positive customer experience.