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Aztec Shops, Ltd. at San Diego State University (SDSU) seeks a detail-oriented customer service specialist for formatting and print reproduction of graduate theses and dissertations through Montezuma Publishing. Responsibilities include preparing documents, taking orders, printing, and enforcing quality control standards.
The role emphasizes timely delivery, accuracy, and strong communication with students, faculty, and university staff in a campus bookstore/publishing environment.
Under routine supervision, this position is responsible for the customer service of formatting and print reproduction of graduate theses and doctoral dissertations, for Montezuma Publishing, a division of Aztec Shops, Ltd., at San Diego State University (SDSU). It includes preparing and formatting documents, order-taking, printing, and maintaining quality control standards.
Pay Rate: $18.00 per hour
Under routine supervision, this position is responsible for the customer service of formatting and print reproduction of graduate theses and doctoral dissertations, for Montezuma Publishing, a division of Aztec Shops, Ltd., at San Diego State University (SDSU). It includes preparing and formatting documents, order-taking, printing, and maintaining quality control standards.
The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; equivalent is required. Some college preferred. Related experience and/or training or any equivalent combination of education and experience may be substituted. Must be very detail-oriented with the ability to multi-task and work independently. Must be computer literate with demonstrated skill in digital technology (i.e., Adobe Acrobat, digital file manipulation, electronic file transfer) knowledge of Microsoft Office products; able to use new software and equipment. Strong communication, interpersonal skills, and organizational skills are required.
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information and policy manuals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, and in small group situations to customers, management and employees of the organization.
Must be able to perform basic math functions; add, subtract, multiply and divide.
Ability to apply commonsense understanding to carry out instructions delivered in oral or written form.
Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
Must be able to operate office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to sit; handle objects; key pad or papers and books. Employee is frequently required to sit and may occasionally stand and/or walk/move. Must be able to move, lift or carry heavy objects or materials up to 20 pounds.
Work is regularly performed in a traditional office setting with occasional site visits to the SDSU Graduate Division offices. The noise level in the work environment is moderate.
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks. Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.
All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.
Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.
For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.