Part Time Membership / Front Desk

Fox Chapel Area School District; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Great pay + bonuses

Paid training

Set weekly schedule

Free swim lessons

Culture-driven company

Job summary

Goldfish Swim School - Fox Chapel is seeking a part-time Front Desk Sales & Member Services representative. You will be one of the first touchpoints for families, responsible for driving membership growth through sales, relationship-building, and efficient front desk operations.

You will help families find the right swim lesson programs, schedule registrations, and deliver a welcoming experience. The role offers paid training, lifeguard certification, and a predictable weekly schedule.

Qualifications

• Sales-focused role with ability to meet enrollment goals
• Comfortable in a warm, humid pool environment
• Willing to obtain lifeguard, CPR, First Aid, AED certification

Responsibilities

• Grow membership by connecting with prospective families and converting inquiries
• Assist with registrations, scheduling lessons, and front desk operations
• Provide exceptional customer service and resolve concerns
• Coordinate birthday parties and in-school events

Skills

Sales skills

Relationship building

Customer service

Communication

Job description

Benefits:

• Free uniforms


• Opportunity for advancement


• Training & development


• Employee discounts


• Free food & snacks


• Bonus based on performance

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($17 per hour) + performance-based bonus opportunities


• Paid training and lifeguard certification


• Set weekly schedule


• Free swim lessons for children and siblings


• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships


• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll


• Achieving daily, weekly, and monthly enrollment goals


• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions


• Delivering exceptional customer service while answering questions and resolving concerns


• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities


• Coordinating birthday parties and in-school special events


• Creating a welcoming, clean, and organized environment for members and guests


• Supporting a positive team culture and contribute to the overall Goldfish experience

What else should you know:

• All team members receive Lifeguard, CPR, First Aid, and AED certification


• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek


• The work environment contains a warm, humid pool environment with moderate noise levels


• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Fox Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.