Part-Time Leasing Consultant

Hirebridge; Kennewick (WA); On-site; USD 30,307 - 33,062; Part time

Job summary

Hirebridge is seeking a Part-Time Leasing Consultant in Kennewick, Washington. In this role, you will coordinate apartment rentals, oversee move-ins/outs, and ensure client satisfaction.

The ideal candidate has a high school diploma, strong customer service skills, and at least one year of sales and leasing experience. The position offers a salary of $22 to $24 per hour and requires the ability to work independently in a fast-paced environment.

Qualifications

• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Responsibilities

• Coordinate all activities related to apartment rentals and renewals.
• Provide excellent customer service to residents and prospective residents.
• Maintain accurate records of traffic activity.
• Inspect apartments prior to move-ins.
• Complete weekly leasing reports.
• Assist with planning resident activities to increase retention.

Skills

Customer service skills

Interpersonal skills

Organization skills

Time-management

Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Knowledge of Yardi Voyager

Education

High school diploma

Job description

Job Title: Part-Time Leasing Consultant
Salary: $22 to $24 per hour

About the Position

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
  Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Education and Experience

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.