Part-Time Leasing Agent

Richmark Property Management; Glenwood Springs (CO); On-site; USD 51,148,000 - 69,282,000; Full time

Job summary

Richmark Property Management in Glenwood Springs, CO is seeking a Leasing Consultant to drive traffic, lease apartments, and deliver exceptional resident service on site. This customer-facing role requires using property management software, knowledge of unit availability and pricing, and the ability to meet occupancy goals while upholding Fair Housing standards.

Weekend availability is required; strong communication skills and a proactive approach help create a welcoming, high-standard

Qualifications

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook.
• Experience in social media and technology.
• Proficiency in converting phone calls to appointments and appointments to leases (Sales).
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, overtime, and other unscheduled times as required.
• Work hours will be determined with the direct supervisor; however, Saturdays are a required workday.

Responsibilities

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule.
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects.
• Strives to meet and exceed occupancy goals.
• Is familiar with Fair Housing Regulations and performs all tasks accordingly.
• Maintains a working knowledge of the local community, including local schools, business, and events.
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents.
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities.
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects.
• Quickly escalates any customer service issues to site management when support is needed.
• Communicates effectively to site management and maintenance team to resolve any noticed issues.
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site.
• Enthusiastically greets each person who enters the office.
• Approaches each situation in a friendly and helpful manner.
• Maintains a pleasant, professional, and cheerful presence at all times.
• Always presents a professional appearance and follows established dress code policy.
• Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
• Other duties as assigned

Skills

Microsoft Word

Microsoft Excel

Outlook

Social media

Sales (convert calls to appointments)

Independent decision making

Verbal and written communication

Weekend/overtime flexibility

Customer service mindset

Education

High school diploma or equivalent

Driver's license

Tools

MS Word

MS Excel

Outlook

Job description

Position Summary

The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Description

The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Pay

$21

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
• Other duties as assigned

Requirements

Required Skills/Abilities

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
• Experience in social media and technology
• Proficiency in converting phone calls to appointments and appointments to leases (Sales)
• Ability to act independently and make decisions
• Excellent verbal and written communication skills
• Flexibility to work weekends, overtime, and other unscheduled times as required
• Work hours will be determined with the direct supervisor; however, Saturdays are a required workday

Supervisory Responsibilities

• This position does not have supervisory responsibilities

Education And Experience

• Customer service experience
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred
• High school diploma or equivalent combination of education required
• Drivers license required

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.